The Latest Breaking News from Bob Jordan

The airline's chief operating officer appeared before the U.S. Senate and what he said should make you mad (the airline's pilots certainly are).

Southwest Airlines CEO Bob Jordan was conspicuous by his absence from Thursday’s U.S. Senate committee hearing into the carrier’s December holiday meltdown.

Southwest Airlines will cut the number of turbine engine hours needed for new hire pilots in half, making it easier for regional airline pilots and others that have flown professionally to get on board.

Southwest Airlines is continuing its push to win back customers left wary by the airline’s epic holiday meltdown stranded millions of travelers all over the country.

The disgraced carrier keeps hoping you'll forget about those thousands of cancelled flights.

LOS ANGELES — Thousands of canceled flights. Countless separated bags. Millions of angry passengers.

Southwest Airlines’ top executives say the company’s technology, staffing and scheduling plans didn’t fail in late December, even after a holiday meltdown in which 16,700 flights were canceled and the carrier forced the shutdown of two-thirds of its operations.

“While I’m not proud of what happened, I am very proud of our people," Southwest CEO Bob Jordan said.

Southwest detailed the reasons for the 16,700 flights it had to cancel over a ten day period in December.

He went right at him.

The Department of Transportation says it is looking into the airline's flight scheduling practices and will hold it accountable for refunds. The 16,700 canceled flights cost Southwest $800 million.