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The Latest Breaking News from Bob Jordan

Southwest Airlines Flight Cancellation Chaos Hits Outlook

"I am deeply sorry for the impact to our employees and customers," said Southwest CEO Bob Jordan.

The Street

DOT investigating if ‘unrealistic scheduling’ at Southwest Airlines led to meltdown

U.S. Department of Transportation officials are investigating Dallas-based Southwest Airlines over whether the carrier’s holiday meltdown that stranded millions of travelers was caused by overscheduling flights.

Tribune News Service

Southwest Airlines sending ‘gratitude pay’ to workers after holiday meltdown

Southwest Airlines is sending millions of dollars in ‘gratitude pay’ to workers after the historical meltdown that led to 16,700 flight cancellations in late December.

Tribune News Service

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Southwest Airlines CEO Asks (Begs) Customers for Forgiveness

Following the airline's holiday debacle, the CEO just wants one more chance.

The Street

Southwest Airlines CEO Bob Jordan talks about the holiday meltdown and what comes next

Southwest Airlines faced another potential crisis just two weeks after its holiday meltdown as the FAA shut down all flights in the U.S. for nearly two hours last Wednesday.

Tribune News Service

Everything ‘is on the table’ as Southwest Airlines CEO tries to prevent another meltdown

Southwest Airlines has hired an outside firm to figure out what it needs to prevent another cancellation meltdown like the one over the holidays and “everything that we need to do to mitigate risk is on the table,” CEO Bob Jordan said Thursday.

Tribune News Service

Wall Street investors shrug off Southwest Airlines’ holiday meltdown

Southwest Airlines has regained most of the value it lost on Wall Street when its operations cratered in late December and left hundreds of thousands of passengers without flights around Christmas.

Tribune News Service

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Can airline darling Southwest recover from a holiday meltdown of its own making?

Simon Calder loves the carrier that Herb Kelleher founded in Texas in 1971. But there are limits

The Independent UK

Southwest crisis reveals clubby world of airline leaders

The operational chaos that engulfed Southwest Airlines Co. over the busy holiday period was a crisis decades in the making.

Tribune News Service

Southwest’s holiday meltdown was decades in the making

Are you done with Southwest Airlines, after your Christmas and New Year’s travel was ruined by the airline?

Tribune News Service

Southwest Airlines doles out travel credits. Is it enough to appease disrupted flyers?

As Southwest Airlines returns to normal flight scheduling, the company has another daunting task ahead: making amends to inconvenienced flyers — many of whom can’t put a price on their scrapped plans and missed time with family over the holidays.

Tribune News Service

Can airline darling Southwest recover from a holiday meltdown of its own making?

Simon Calder loves the carrier that Herb Kelleher founded in Texas in 1971. But there are limits

The Independent UK

As Southwest Airlines recovers from one meltdown, how does it prevent another?

Reeling from one of the worst months in company history, Southwest Airlines leaders are trying to figure out what options there are, if any, to prevent another cancellation meltdown.

Tribune News Service

Capitol Hill promises even more scrutiny for Southwest Airlines - Roll Call

Southwest Airlines will be subject to Senate scrutiny after canceling more than 70 percent of its flights the day after Christmas.

Roll Call

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WEKU

Southwest Airlines apologizes and then gives its customers frequent-flyer points

Southwest Airlines says it will award the travelers who were caught in the surge of canceled flights during the holidays 25,000 frequent-flyer points, an award worth more than $300 in flights.

The Independent UK

Southwest apologizes, gives customers frequent-flyer points

Southwest Airlines is trying to fix its relationship with travelers who got stuck by canceled flights over the holidays

The Street

Southwest Airlines Gets Even More Bad News

The fallout from Southwest's holiday meltdown continues.

Tribune News Service

Southwest resumes ‘normal’ Friday schedule after meltdown

Southwest Airlines resumed a normal flight schedule Friday morning after more than a week of canceled flights and disappointed travelers.

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Al Jazeera

Southwest Airlines promises stability after mass US cancellations

US Department of Transportation vows to investigate Southwest Airlines for cancellations following severe winter storm.

Tribune News Service

Holiday meltdown exposes Southwest Airlines’ technology woes

Passengers across the country waited in airports this week while Southwest Airlines’ operation crumbled, because it couldn’t get pilots and flight attendants assigned to flights.

Salon

Sanders calls out Southwest CEO "greed"

The Vermont senator blasted Southwest's "unacceptable" meltdown and demanded the Transportation Department step in

Chicago Sun-Times

Southwest needs to get its flights in order — and fast

After a massive meltdown, the air carrier needs to take care of its thousands of upset customers and make systemic changes to antiquated systems.

Los Angeles Times

Michael Hiltzik: Southwest's meltdown was born in America's cheapskate corporate culture

Through much of 2022, the most often-asked questions about Southwest Airlines concerned issues such as whether it would allow preassigned seating, start charging for all checked baggage and institute change fees — scrapping all those policies that have made the airline unique.

WEKU

Unclaimed luggage piles up at airports following Southwest cancellations

After Southwest Airlines canceled thousands of flights over the week, travelers are scrambling to reunite with their luggage.

AFP

Travel misery grinds on as US digs out from superstorm

Baltimore (AFP) - Thousands more flights were canceled across the United States on Wednesday, with no end in sight to days of travel misery as the country digs out from a deadly superstorm.

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