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The Latest Breaking News from Zendesk

Agentic security doesn't need a whole new definition – you just need to reframe what you already know

Security leaders are being forced to rethink identity, permissions and monitoring for AI agents – but they only need to reframe everything they already know.

TechRadar

Shadow AI is actually the symptom: here's how to treat the cause

Employers need to provide accessible policies, suitable tools and practical real-world training to iron out shadow AI.

TechRadar

Zendesk CLO Shana Simmons: Empathy is the new superpower for AI leaders

Zendesk CLO Shana Simmons says AI success hinges on a privacy-first culture and governance. Empathy, character, and agency are the traits we’ll need in an AI-first world.

TechRadar

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'Stop thinking of agents as software... start thinking of them as a unit of labor': Zendesk links AI pricing to verified resolution outcomes

The company will only charge for support interactions successfully resolved by AI agents, a major shift for enterprise software.

TechRadar

Zendesk expands AI agents across ChatGPT, Gemini, voice and messaging

Zendesk is shifting customer service to platform-agnostic AI agents, ensuring customers receive consistent, contextualized support across third-party apps like Gemini.

TechRadar

Zendesk becomes the latest to adopt MCP to futureproof customers in the AI-first era

Zendesk adopts the MCP standard to unify AI agents, eliminate silos, and enhance cross-platform interoperability for businesses.

TechRadar

Intermedia Unite review 2026

Intermedia Unite delivers reliable, secure, cloud-based communications with AI features and seamless collaboration tools for modern hybrid teams.

TechRadar

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Document360’s New Eddy AI Chatbot Tackles High Support Volume Challenges

Document360 has introduced Eddy AI Chatbot to close a gap...

inkl

What does helpdesk software actually do

Here's a single system your company needs.

TechRadar

ManoMano data breach: massive DIY chain incident impacts 38 million customers - here's what we know

French ecommerce site suffers third-party breach, losing data on millions of customers.

TechRadar

‘A feedback loop with no brake’: how an AI doomsday report shook US markets

Shares in Uber, Mastercard and American Express fall on back of apocalypse scenario posted on Substack

The Guardian - UK

A fresh wave of Zendesk spam emails is hitting users across the world

Zendesk spam campaign continues as users report getting weird emails.

TechRadar

Zendesk tickets hijacked in massive spam campaign

Someone is sending hundreds of pointless emails to people, using Zendesk's ticketing system.

TechRadar

Grubhub says hackers stole company data in recent breach - here's what we know

Grubhub hack is being linked to ShinyHunters and the August 2025 Salesloft Drift fiasco.

TechRadar

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TechRadar

Zendesk users targeted by Scattered Lapsus$ Hunters hackers and fake support sites

There's more to the Salesforce attacks than meets the eye - other platforms are being spoofed too.

TechRadar

Discord reveals more on data breach - says 70,000 government ID photos may have been leaked

The attackers don't agree with Discord's assessment - which could be worrying for users.

Tom’s Hardware

Discord says only 70,000 government ID photos exposed in third-party service breach, denies 2.1 million figure — says it won't pay $3.5 million ransom and has cut communications with hackers, who are threatening to go public

Discord has hit back at claims its recent breach via a third-party service revealed government ID photos of over two million users. Instead, it claims only 70,000 were affected, but it's been clear that it will not be paying any blackmail demands, regardless.

Tom’s Guide

Discord customer info stolen in data breach — how to stay safe

Hackers have stolen Discord customer data from a third-party customer support provider.

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International Business Times

AI-Driven Customer Experience Solutions Gaining Traction Among Startups

Statistics show that CX has a significant impact on customer loyalty and overall satisfaction.

TechRadar

Virtru secure email review

Virtru offers excellent encryption and data privacy for your business communications

Geekflare

Top 15 AI Chatbot Builders for Websites

List of the best AI chatbot builders for your website, including top platforms like Chatbase, CustomGPT, SiteGPT, and Botsonic. Compare features, pricing, and find the perfect AI chatbot to transform your website.

TechRadar

“It is up to you to figure out how to use it to make the best version of yourself" - Zendesk Chief Legal Officer on how any company can get involved with shaping the AI industry

SMBs can still play a role in shaping wider AI trends, Zendesk CLO believes.

TechRadar

Customer service hasn’t changed, but how we handle it has, Zendesk EMEA CTO says

AI is really changing how we all handle customer service enquiries.

Geekflare

Geekflare’s This Week in Business Tech: Zendesk’s New Pricing Model, Xero’s New Partnership, and More

We are into the first week of April, and it was filled with updates and new launches. Zendesk introduced a new outcome-based pricing model, Workvivo by

Geekflare

Zendesk’s New Pricing Model Will Eliminate Your Wasted AI Spend

Zendesk has introduced a new outcome-based pricing model for AI agents. As announced by CEO Tom Eggemeier during his keynote at Zendesk Relate 2025, the

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