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TechRadar

Craig Hale

“It is up to you to figure out how to use it to make the best version of yourself" - Zendesk Chief Legal Officer on how any company can get involved with shaping the AI industry

Zendesk United States

Shana Simmons at Zendesk Relate 2025.

It’s fair to say artificial intelligence has blown up in the years following ChatGPT’s public preview launch in November 2022, but we’re quickly moving from experimentation to implementation, with AI agents promising to automate AI’s assistance even more.

However, with this increased non-human assistance has come plenty of controversy, not least AI-generated content copyrighting and staffing concerns.

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