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TechRadar

Craig Hale

Zendesk expands AI agents across ChatGPT, Gemini, voice and messaging

Zendesk ChatGPT Gemini

Zendesk AI Agents.

Zendesk’s AI agents are extending to third-party platforms, including AI chatbots
New framework ensures consistent context across all customer channels
Voice AI agents now support over 60 languages and language switching

Separate from its MCP efforts also announced at its annual Relate conference, Zendesk has extended its agentic AI capabilities across more environments including ChatGPT and Gemini, marking a fundamental shift not just to its own business model, but those of other companies too.

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