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The Latest Breaking News from the Consumer Commission

Kia Sonet owner to get Rs 10.99 lakh refund, 9% interest and compensation over repeated DPF issues in his car during warranty period: Consumer commission order

Repeated DPF issue in BS6 Diesel car under warranty period with no solution amounts to deficiency in service, rules consumer commission and orders Rs 10.99 lakh refund with 9% interest and Rs 10,000 compensation. Vehicle is Kia Sonet Diesel.

The Economic Times · 19h ago

Mother nominated son in her savings bank a/c, but both died, father faced long delay in getting funds; Consumer Commission orders Rs 10,000 compensation

Ernakulam, Kerala: Husband faced challenges and long delay in accessing late wife’s savings bank account as nominee died; Consumer commission orders bank to pay Rs 10,000 compensation for delay

The Economic Times · Sep 30

Mangalsutra, cash stolen on Rajdhani Express: Consumer Commission orders Railways to pay Rs 80,000; here's why

For theft of mangalsutra, State Bank of India (SBI) passbook and cash in Rajdhani 3AC coach, North Railways ordered to pay Rs 80,000 compensation to husband and wife duo; Know why. This article has the details.

The Economic Times · Aug 1

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EPFO paid lesser EPS money than what was shown in passbook; Consumer commission orders it to pay Rs 1000 compensation and 9% interest

EPFO underpaid school employee's EPS; he files case and wins in consumer commission as commission ruled that the correct factor for his period of service was 0.94, but EPFO wrongly applied the 0.85 factor meant for 10 months of service. Know how this employee won the case against Employees' Provident…

The Economic Times · Jul 25

Kerala family wins Rs 2.5 lakh compensation after bank loses original Pattayam submitted for agricultural loan

A Kerala family has been awarded Rs 2.5 lakh compensation after a public sector bank lost the original Pattayam (land title deed) submitted as security for a Rs 3 lakh agricultural loan. The mother-son duo mortgaged their 2-acre-20-cent land in 2014. When they discovered the document was missing in 2018,…

The Economic Times · Jul 2

Birthday cake never arrived despite extra delivery fee; consumer commission orders Rs 4,000 compensation

A man will receive Rs 4,000 in compensation after an e-commerce company failed to deliver his grandmother's birthday cake, despite charging extra for delivery. The consumer commission found the company guilty of deficiency in service, ordering a refund of the cake and delivery charges with interest, plus compensation for harassment…

The Economic Times · Jun 24

Steering wheel malfunction in new car leads to accident during family trip; owner fights and wins Rs 18.23 lakh refund, Rs 4 lakh compensation in consumer forum

A car buyer has won a significant victory after a nearly three-year legal battle. His seven-month-old MG CVT automatic car experienced Electronic Steering Column Lock failure, leading to a jammed steering wheel and an accident. The North Delhi Consumer Commission has ordered MG Motors to refund the car's purchase price…

The Economic Times · Jun 19

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Customer wins Rs 15,000 compensation after restaurant collects Rs 151 service charge as ‘staff contribution’; Consumer Commission order

A man has won Rs 15,000 compensation after a Jalandhar restaurant charged him Rs 151.53 as service charge. The Consumer Commission ruled the charge was an unfair trade practice. The restaurant claimed it was staff contribution but bills showed service charge. The commission found no proof of consent for the…

The Economic Times · Jun 18

Health insurance company denies claim over father’s alleged alcohol history; son fights back and wins Rs 6 lakh

A software engineer's father's health insurance claim was denied by HDFC ERGO due to an alleged alcohol history. The insurer repudiated the claim despite hospital clarifications. The District Consumer Disputes Redressal Commission has directed HDFC ERGO to pay Rs 6 lakh with interest and ordered the hospital to pay Rs…

The Economic Times · Jun 3

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