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The Economic Times
The Economic Times
Neelanjit Das

Customer wins Rs 15,000 compensation after restaurant collects Rs 151 service charge as ‘staff contribution’; Consumer Commission order

When Advocate Sanjeev Duggal from Hadiabad, Phagwara went to a well known restaurant in Civil Lines, Jalandhar on November 8, 2023 to have buffet dinner with his family, his experience turned out to be the worst. According to Duggal, he had specifically informed the restaurant staff that there were three adults and one minor child, but the restaurant charged buffet charges for four adults.

Moreover, he had purchased liquor and was issued two bills. In the said bills, service charges amounting to Rs 128.13 and Rs 23.40 respectively, totaling Rs 151.53, were levied at the rate of 3%.

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