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The Latest Breaking News from Ofgem

Energy company to refund thousands of customers after Ofgem raised concerns

The company is set to pay out £830,000, after an assessment highlighted concerns around the provision of additional support credits for prepayment meters customers.

Nottingham Post

Utilita Energy to pay out £830,000 after Ofgem raises concerns

Energy supplier to compensate 25,000 customers classed as vulnerable who use prepayment meters

The Guardian - UK

When is the £400 winter fuel payment due?

Households will start receiving money off their energy bills from October

The Independent UK

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Over 25,000 energy customers due compensation - are you owed money back?

An Ofgem assessment found that 25,000 Utilita customers on traditional prepayment meters did not receive the correct amount of additional support credits - £830,000 will be paid in compensation

Daily Mirror

British Gas, Shell Energy, Bulb offer up to £1,500 energy bill support amid plummeting temperatures

Set out by energy regulator Ofgem, the price cap is set to rise to an annual level of £4,279 in the new year (January 2023). UK energy suppliers have now shared updated advice for struggling bill payers.

Nottingham Post

Ofgem 'extremely concerned' as 194 vulnerable people left without gas as temperatures dip

Despite temperatures dropping below zero, 340 people have been without gas supply for a week in what the energy regular called an "extremely difficult situation"

Daily Mirror

Ofgem ‘extremely concerned’ over vulnerable people without gas in freezing weather

Despite temperatures beginning to dip below zero, on Saturday morning 340 people had been without gas supply for a week

The Independent UK

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Ofgem 'extremely concerned' for 190 vulnerable people have no gas in city

They have been left without gas amid the freezing cold temperatures

Wales Online

Ofgem ‘extremely concerned’ over 190 vulnerable people have no gas in Sheffield

Despite temperatures beginning to dip below zero, on Saturday morning 340 people had been without gas supply for a week.

The Independent UK

When is the £400 winter fuel payment due?

Households will start receiving money off their energy bills from October

The Independent UK

Aldi's £7.99 hot water bottle is saving me from an expensive gas bill and it costs just 2p an hour

The hot water bottle costs less than £8 to buy and has a whopping 1.7L capacity

Manchester Evening News

Despite its optimism Marston’s pint glass is less than half full

Hope springs eternal in the boardroom, but the stock market is not as upbeat about the hospitality sector

The Guardian - UK

Energy price cap January 2025: how much is it going up by and who will be affected?

The energy price cap will rise by 1.2% on 1 January, according to the energy regulator Ofgem

Ideal Home

Scottish Government urged to protect people being forced to switch to pre-pay meters

One campaigner claims that putting vulnerable people onto a pre-payment meter is a like disconnecting their power.

Daily Record

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Birmingham Post

Good Energy announces acquisition weeks after agreeing with Ofgem to refund customers

The Aim-listed green energy supplier also released a trading update to investors for the year ending December 2022

The National (Scotland)

Forced move to pre-payment meters ‘pushes people into even more unpayable debt’

PEOPLE need strengthened legal protections to help stop them from being forced on to pre-payment meters, ministers have been told, amid a warning…

The Independent UK

Why the energy price cap drop does not mean bills are going down

Chancellor Jeremy Hunt is under pressure to prevent 20 per cent rise in bills from April

Daily Record

Energy firms asked to review Direct Debit process to ensure more accurate bills this winter

Energy Minister Grant Shapps says Direct Debits must reflect the changes households are making to lower their bills.

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Daily Mirror

Energy firms accused of using pre-payment meters to 'cut off customers by the back door'

Campaigners from the End Fuel Poverty Coalition have called for an end to pre-payment meters which they say will cause the deaths of several people this winter in the UK

Wales Online

Campaigners call for ban on pre-payment meters installed under court warrants

The End Fuel Poverty Coalition says energy companies may be using them as a 'back-door' way of disconnecting customers who fall into debt

The Guardian - UK

Calls for UK ban on pre-payment meter installations made under court warrants

End Fuel Poverty Coalition fears energy suppliers are using warrants to disconnect poorest ‘by the back door’

The Independent UK

Ban pre-payment meter installations through court warrants – campaigners

The End Fuel Poverty Coalition raised concerns that firms were using PPMs ‘as a method of revenue protection’.

The Guardian - UK

Ofgem is taking a risk with new approach to regulating energy firms

The regulator seems to think it will be able to spot trouble in time to avoid more costs being piled on to consumers

The Guardian - UK

How the lights went out on Bulb – and the wrangle over its future

Decision on timing of Octopus’s takeover of collapsed energy supplier will be taken in court on Tuesday

Manchester Evening News

13 tips to help you save money on your energy bills this winter

Applying a few simple tricks can help reduce your overall heating cost this winter

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