Hooked up to a headset in a call room where the phone line doesn't stop, Freya picks up a call from a desperate mum who says she doesn't know how to keep her child safe.
The parent tells the operator her daughter's medication has to be stored in a fridge, but she doesn't have the cash to top up the electricity on her prepayment meter.
Freya offers the woman a fuel voucher, and general advice about how she can manage her debt, but she knows it won't be enough to stop the terrifying situation happening again.
