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The Latest Breaking News from Freshworks

The CEO question that stumped a room full of COOs

A room full of COOs was asked if they wanted the CEO job. Their hesitation said a lot.

This CEO has had 6 major jobs in Silicon Valley: How Dennis Woodside built a career on saying yes to hard problems

This CEO has had 6 major jobs in Silicon Valley: How Dennis Woodside built a career on saying yes to hard problems

Dennis Woodside sold Motorola to Lenovo—and accidentally sold himself out of a job. Now he runs a $2.65 billion software company.

UK businesses spend £11.7 billion on 'AI slop' corrections every year, with 1 out of every 4 hours wasted

UK businesses spend £11.7 billion on 'AI slop' corrections every year, with 1 out of every 4 hours wasted

Layering modern AI tools on top of legacy IT and fragmented data is adding complexity and diminishing returns, study shows.

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Freshworks CEO: why agile enterprises are winning the AI race — and what they did differently

The companies pulling ahead with AI aren't spending more. They're starting cleaner. Here's the operational discipline separating winners from laggards.

Freshworks Conference: AI Employee Experience Push Gains Steam as Freshservice Accelerates

Freshworks (NASDAQ:FRSH) Chief Financial Officer Tyler Sloat said the software company is sharpening its focus on its employee experience business, describing Freshworks as an “AI-enabled, unified service operations” platform company during a Needham-hosted discussion with Scott Berg, who leads SaaS

Freshworks Pivots to EX Growth, Raises 2028 Revenue Target Above $1.3B

Freshworks (NASDAQ:FRSH) told investors at its Refresh event that it is repositioning the company around its employee experience, or EX, business, with executives saying the company’s growth story is increasingly tied to Freshservice rather than its legacy customer experience products. CEO and Pres

ETtech Explainer: AI is writing most of the code for companies — what this means

AI is now writing a large part of code for tech companies. Google, Microsoft, Meta, and Indian firms like Meesho and Freshworks are using AI extensively. This shift boosts productivity. Developers are focusing on complex tasks and quality.

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Freshworks and Coinbase announce more than 1 in 10 jobs to go as companies replace workforce with AI technologies — tech company layoffs near 100K in 2026 alone

Freshworks and Coinbase announce more than 1 in 10 jobs to go as companies replace workforce with AI technologies — tech company layoffs near 100K in 2026 alone

Freshworks and Coinbase are joining the list of companies laying off employees due to AI in 2026

Tax-Loss Selling Just Created a Major Buying Opportunity in These 2 Tech Stocks

Tax-Loss Selling Just Created a Major Buying Opportunity in These 2 Tech Stocks

Tax-loss selling at the end of 2025 knocked these two tech stocks into bargain territory, opening the door for a potential rebound in 2026.

An Iowa company that builds wood chippers doesn't care about your AI buzzwords: 2 Silicon Valley CEOs get real about the hype-slop-cycle

An Iowa company that builds wood chippers doesn't care about your AI buzzwords: 2 Silicon Valley CEOs get real about the hype-slop-cycle

"I don't think they come to us looking for AI other than, 'please, for God's sake tell us what it means for us.'"

Software budgets are being wasted on over-engineered IT tools

Software budgets are being wasted on over-engineered IT tools

Businesses aren’t seeing desired ROI, and workers are feeling stressed about complex software stacks.

Freshworks review

Freshworks review

Freshworks offers a ready-made, total CRM suite with a robust product line, particularly ideal for solopreneurs and small business owners.

Top 3 Tech Stocks That May Rocket Higher In Q4

Top 3 Tech Stocks That May Rocket Higher In Q4

The most oversold stocks in the information technology sector presents an opportunity to buy into undervalued companies.

What does omnichannel in customer service actually mean, and why is it so important

What does omnichannel in customer service actually mean, and why is it so important

Read on to learn what an omnichannel strategy entails, how it works, and the keys to implementing it effectively.

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How to choose live chat software for your business

This guide explains how live chat software works, its typical features, and the key considerations that will help you make the best choice.

Freshworks Is Quietly Changing How AI Handles Support

Freshworks has announced a major expansion to its Freddy Agentic AI platform. It will now be able to get work done instead of just answering questions.

Many employees are actually demanding more AI at work

Workers are happy with the productivity benefits they’re seeing from AI, and are even asking their bosses for more.

CRM Stocks Are Hot in 2024 — Should You Hold for 2025 Gains?

CRM stocks are hot in 2024 and likely to head to higher prices in 2025 due to improving guidance and positive business trends.

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A Look at C3.ai's Upcoming Earnings Report

C3.ai (NYSE:AI) is set to give its latest quarterly earnings report on Monday, 2024-12-09. Here's what investors need to know before the announcement.

Earnings Preview For Ncino

Ncino (NASDAQ:NCNO) is set to give its latest quarterly earnings report on Wednesday, 2024-12-04. Here's what investors need to know before the announcement.

Workers aren't really sure how much work they should be handing over to AI

Keen to use artificial intelligence, employees are starting to work out where AI is at its most useful.

3 Tech Stocks to Watch After Beat-and-Raise Earnings

Despite beating estimates, these three stocks had volatile earnings reactions.

Freshworks Stock Soars 50% – Is This the Perfect Entry Point?

Freshworks' recovery rally is sparking excitement among investors and making the stock one to watch closely as we head into the final few weeks of the year.

Industry leaders say companies are adopting AI, but cost and reliability remain key challenges

Leaders from Adobe, Wayfair, Wipro, Freshworks and Medtronic, who gathered at Fortune‘s Brainstorm Tech conference, shared first-hand experience and insights on where it makes sense to implement GenAI within the organization and where it doesn't.

Lack of clarity on AI regulation could be holding back businesses

Managers recognize the time-saving and productivity benefits of AI, but many are still uncertain around its uses.

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