When the IT team at Seagate decided to replace the ITSM platform that had run their global IT operations for more than a decade, they had three months to do it.
That was the deadline imposed by a hard contract expiration. Three months to move 30,000 employees across Seagate’s global storage and infrastructure operations onto an entirely new system. Most organizations, in that situation, do the obvious thing: lift the existing configurations, drop them into the new environment, and reconcile the mess later. It’s the safer path. It’s also the one that almost guarantees the AI capabilities the team was counting on will never fully work.
