
CRM, or customer relationship management, is a hot industry. It is supported by the persistent shift to digitization and the rapid advancement of technology, including AI. AI is well-suited to automation, and customer service is an industry that can thrive with automation. The 2024 business trends include double-digit growth, sequential acceleration, outperformance, and improving guidance that suggests the trends will continue. With stocks up by high double-digit to triple-digit amounts in 2024 and strong business trends, the stock prices are also likely to continue to trend higher in 2025.