The Latest Breaking News from Utility Warehouse

Energy suppliers pay out millions after overcharging customers

TEN energy suppliers have paid out around £7 million in compensation and refunds after an error led to some customers being overcharged, the energy…

The National (Scotland) · May 9, 2025

Energy suppliers pay out £7m after overcharging 34,000 customers

Ofgem said the error affected more than 20,000 customers at the UK’s largest supplier Octopus Energy.

Evening Standard · May 9, 2025

How to claim compensation as energy suppliers pay out £7m to overcharged customers

Multiple energy suppliers have been ordered to issue compensation and refund to customers who were overcharged

The Independent UK · May 9, 2025

Utility Warehouse creates 80 new jobs in the Borders

A £1m customer services hub is being opened next month in Selkirk

Insider UK · May 23, 2023

Energy firm flies 100 reps to luxury Maldives resort as customers face soaring bills

Utility Warehouse agents have reportedly been treated to an eight-day trip to the idyllic holiday destination as a treat for signing up new customers

Daily Mirror · Feb 13, 2023

From best to worst - energy firms including Octopus Energy, British Gas and Shell are ranked and only one gets five stars

Only one power company won five starts in Which? annual survey, which ranks suppliers based on customer feedback

Chronicle Live · Jan 21, 2023

Help you can get from British Gas, EDF and Shell if you're struggling to pay your energy bills

Suppliers still have millions of pounds to give to vulnerable customers who are unable to afford to heat their homes

Chronicle Live · Jan 2, 2023

Sick children forced to live in freezing home with no heating

Scott Gavin has vulnerable children at home and was left without gas for several days

Liverpool Echo · Dec 15, 2022

Household energy use has fallen by 10%, suppliers say

It comes after the business secretary wrote to energy companies to say 'households shouldn’t see their direct debits rise when their energy use falls'

Wales Online · Nov 27, 2022

UK households have cut energy consumption by 10%, say suppliers

E.ON reports up to 15% drop as Grant Shapps writes to firms saying customers cutting back on energy use should not face direct debit rise

The Guardian - UK · Nov 27, 2022