British Gas is the only energy supplier that provides enough support for customers struggling financially, a report by Ofgem suggests.
The energy watchdog warned that other suppliers need to make serious changes to how they support customers as the cost of living crisis worsens. All suppliers have obligations to meet to support customers who are struggling to pay their bills.
Following a full market review, Ofgem found that three suppliers – TruEnergy, Utilita and ScottishPower – had “severe weaknesses” in how they support struggling customers, while five – E, Good, Green Energy, Outfox and Bulb – were found to have some issues in the support they provide.
