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The Latest Breaking News from Trustpilot

Millionaire CEO who went viral for snatching hat from boy at tennis match says he made a 'huge mistake' after 'first come, first served' comment

The CEO’s company, Drogbruk, was flooded with negative reviews after last week’s incident at the U.S. Open.

Almost half of consumers say they have suffered poor service over the last year

Almost half of consumers say they have suffered poor service over the last year

The study also found that consumers are turning away from AI and automation when it comes to customer service.

The Independent UK

'A great affordable mattress' – if you're looking for an under £500 mattress, I think the OTTY Aura Hybrid is a winner

'A great affordable mattress' – if you're looking for an under £500 mattress, I think the OTTY Aura Hybrid is a winner

My OTTY Aura Hybrid mattress review puts this under £500 mattress through its paces

From analysis to the latest developments in health,
read the most diverse news in one place.

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‘If I wanted frozen food, I would’ve just went to Walmart’: Georgia woman orders Olive Garden. Then she sees how it comes

People usually order food in because they’re tired, busy, or just want something comforting, fast. For over $30 a meal these days, the least you can expect is something warm and edible when it shows up at your door.

5 of the best domestic cleaning services Londoners trust in 2026

Tired of no-shows? Reliable cleaning services from end-of-tenancy deep cleans to regular sprucing

Evening Standard

FTSE 100 dips while markets watch for US-China talks progress

The FTSE 100 index fell 5.63 points, 0.1%, at 8,832.28

Evening Standard

At this year's MWC, AI was everywhere. So too was desperation

Network carriers want to be players in the AI revolution, but unlike the handset makers, they don't have a good hand to play.

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Saving money is the hottest Valentine’s Day gift of 2025, according to a Trustpilot survey

Saving money is the hottest Valentine’s Day gift of 2025, according to a Trustpilot survey

With 40% planning to spend under $50 on a Valentine’s Day gift, splurging is out this holiday and saving money is in, per a new Trustpilot survey.

The internet is rife with fake reviews. Will AI make it worse?

The internet is rife with fake reviews. Will AI make it worse?

Researchers and watchdog groups say the emergence of generative artificial intelligence tools that allow people to efficiently produce detailed and novel online reviews has put merchants, service providers and consumers in uncharted territory

The Independent UK

Trustpilot CEO: Here’s why we support the FTC’s crackdown on fake consumer reviews

Trustpilot CEO: Here’s why we support the FTC’s crackdown on fake consumer reviews

In 2023 alone, Trustpilot eliminated over 3.3 million fraudulent reviews.

Revealed: Airport meet-and-greet operators speeding and stealing money from vehicles

Revealed: Airport meet-and-greet operators speeding and stealing money from vehicles

Parking providers at Heathrow and Gatwick are accused of petty theft and breaking speed limits

The Independent UK

I spend my days testing vacuum cleaners – this is the brand I’d choose if I were torn between Dyson or Henry

I explore the battle of the British vacuum icons

Unbiased Friday Plans Reviews—Who Should Get Friday Plans Viagra And Cialis?

Unbiased Friday Plans Reviews—Who Should Get Friday Plans Viagra And Cialis?

Friday Plans has a stellar 4.3-star rating on Trustpilot, with 40,000+ subscribers praising the convenience, speed, affordability, and effectiveness of their Viagra and Cialis products.

International Business Times

Online ‘Dupe’ Scams Plague Young Consumers As Social Media Purchases Turn Out To Be Poor Quality

Online ‘Dupe’ Scams Plague Young Consumers As Social Media Purchases Turn Out To Be Poor Quality

Nearly half of Gen Z and millennial social media users have fallen victim to dupes, with 30% left disappointed by their purchases.

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A New UK Study Just Figured Out The Blokey Name Equivalent Of A ‘Karen’ Using Actual Data

The name responsible for leaving the UK's most online complaints has been revealed and finally, there's a blokey equivalent of "Karen".

The Guardian - UK

Fake reviews: can we trust what we read online as use of AI explodes?

Artificial intelligence produces plausible verdicts on hotels, restaurants and tech in an instant

The Guardian - UK

HMRC has paid my £1,617.60 tax refund to an agent, but I don’t know why

Tax Returned has my money but there’s no way to make contact with it

A third of parents worry about cost of activities for kids during summer holidays

One in ten parents say they are finding the rising costs “very difficult” this year – but plan to spend an average of £635 on activities during the school break

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One in five parents fear they won't be able to afford to entertain kids in summer holidays

One in ten parents say they are finding the rising costs “very difficult” this year – but plan to spend an average of £635 on activities during the school break

'Angry investors threatened to drown me' - incredible claim of collapsed e-company boss

VST Enterprises boss Louis-James Davis claimed innovations would be revolutionary but company went into administration

Origin Coolmax Latex Pillow review: great quality but not for everyone

The Origin Coolmax Latex Pillow is firm and springy with great cooling, but it's one you'll either love or hate.

The Guardian - UK

‘It can be incredibly profitable’: the secret world of fake online reviews

As groups offering fake Amazon, Google and Trustpilot reviews continue to thrive on Facebook, one reviewer tells how it works

The Guardian - UK

Trade in fake reviews still ‘thriving’ on Facebook, says Which?

Consumer group finds 14 groups offering fake reviews for Amazon, Google, Trustpilot and others, despite calls for crackdown

The Independent UK

Evidence of fake review groups found on Facebook by Which?

Which? said its findings come despite the imminent publication of the Digital Markets, Competition and Consumer Bill.

Fake review groups found on Facebook, Which? says

Consumer organisation Which? said it found more than a dozen groups trading glowing reviews in exchange for free products or payment

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