The Latest Breaking News from ESTA

Triple-0 call centre fails to meet answer time targets after $115m spend by Vic government

A report has found Victoria's embattled emergency call centre answered just 64 per cent of calls within five seconds last financial year, well below the benchmark of 90 per cent.

ABC News · Dec 21, 2022

Artist Nish Cash died in Melbourne home waiting more than an hour for emergency services, inquest is told

The Coroners Court of Victoria is told Nish Cash, a proud Jingili woman and respected artist, called triple-0 an hour and 40 minutes before emergency services arrived.

ABC News · Oct 24, 2022

New US visa rule for Brits means thousands could end up paying 700% more to enter

US entry rules for Brits are changing - and if you've been to countries on its no-go list, you could be facing costs 700% higher than the usual tourist visas

Daily Mirror · Oct 10, 2022

Victoria’s triple-zero agency lacked ‘confidence’ to ask for funding after predicting Covid demand

Service had ‘missed an opportunity’ to seek urgent funding boost in 2020, review author says

The Guardian - AU · Sep 7, 2022

Watchdog rebuffs Vic 000 call demand claim

Emergency call demand for post-lockdown COVID waves was accurately forecast by Victoria's triple-zero telecommunications service, an independent inspector says.

AAP · Sep 7, 2022

Daniel Andrews says deaths of 33 people waiting for ambulances not linked to triple-zero agency funding

Victorian premier apologises to the families of people who died during pandemic due to emergency services delays

The Guardian - AU · Sep 6, 2022

Victorian Premier Daniel Andrews defends handling of ESTA triple-0 reports

An independent investigation finds at least 33 people died after delays with Victoria's emergency call system between December 2020 and May 2022.

ABC News · Sep 6, 2022

Victorian government repeatedly warned of ‘precarious’ situation at triple-zero agency

Government was made aware of Esta’s vulnerable financial position as long ago as 2015

The Guardian - AU · Sep 5, 2022

More than 30 deaths linked to delays at Victoria’s overloaded triple-zero service

Emergency services ‘simply did not have sufficient ambulance call-takers’, with one caller waiting more than 76 minutes, review finds

The Guardian - AU · Sep 3, 2022

'Unacceptable' delays for Vic 000 calls

Victoria's Inspector-General for Emergency Management has released his long-awaited review of triple zero call answering times during the coronavirus pandemic.

AAP · Sep 3, 2022