Victoria’s inspector general for emergency management, Tony Pearce, says the state’s triple-zero call-taking service accurately predicted a surge in Covid-related calls but lacked the “confidence” to seek additional funding.
Pearce conducted a review into the Emergency Services Telecommunications Authority (Esta), released on Saturday, which linked 33 deaths to triple-zero delays, lengthy ambulance waits and command decisions between December 2020 and May 2022.
