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The Latest Breaking News from Citizens Advice

Newcastle mum with blind son forced onto prepayment meter by British Gas as call made for reforms

Citizens Advice has welcomed an Ofgem investigation into British Gas and wants robust new protections

Chronicle Live

People of State Pension age with health issues could be due up to £369 each month

Older people claiming Attendance Allowance will receive either £61.85 or £92.40 every week from DWP.

Daily Record

How do prepayment energy meters work and what is being done to stop people being cut off?

Ofgem moves to stop forced installation as penalty for customers falling behind on their bills

The Independent UK

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Pressure grows for complete ban on energy firms forcing prepay meters to claw back debt

Thousands sign petition as British Gas announces it is stopping 'all warrent activity' in the light of shocking report

Chronicle Live

Energy prepayment meters: Everything you need to know and your rights explained

Consumer rights expert Martyn James explains everything you need to know about energy prepayment meters amid a worrying rise of more people being moved over to them

Daily Mirror

Ofgem considers subsidy to level energy costs for prepayment and direct debit customers

Regulator defends suppliers who have forced people on to meters

The Guardian - UK

Ofgem boss DEFENDS forcing people onto pre-payment meters as 'some choose not to pay'

Facing MPs today, Jonathan Brearley branded the controversial step 'reasonable' - but was met by disbelief, with Labour's Darren Jones responding: 'I'd assume most people who aren't paying their bills, it's because they can't afford it.'

Daily Mirror

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Family 'rescued' from their mortgage one day away from eviction

“Every day I was on the phone to the mortgage company saying: ‘We can’t pay you, please don’t evict us.’"

Wales Online

Can I take time off work if my child's school closes due to teacher strikes? Your rights as parents

Members of the National Education Union are taking industrial action on Wednesday, February 1 - here is more information for parents and what they can do

Chronicle Live

The stark reality the energy crisis is having on Northumberland families

Citizens Advice is helping families with debt, benefit and energy support

Chronicle Live

People are spending less on their pets because of heating bills, says charity

It found that things like dog grooming and even vet visits were being reduced

Wales Online

Royal Mail post delays ‘blight Christmas for third year running’

‘Deep-seated problems’ beyond strike disruption, says charity

The Independent UK

Royal Mail letter delays ‘blight Christmas for third year running’

A survey for Citizens Advice found some 60% of UK adults experienced delayed post over the festive period.

The Independent UK

How to appeal PIP decision if your claim is rejected by DWP and you disagree

Personal Independence Payments are made to people who have long-term physical or mental health conditions or disabilities, and have difficulties carrying out everyday tasks

Chronicle Live

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The Guardian - UK

Energy suppliers to be investigated over Britons forced on to prepayment meters

Ofgem could consider legal action if companies found not to be taking proper care of vulnerable households

The Guardian - UK

Stop forcing people on to prepayment meters, UK minister urges suppliers

Grant Shapps tells firms to stop pushing consumers on to pre-paid tariffs amid threat to ‘name and shame’ worst offenders

Daily Record

Soaring energy costs have forced 1.7m Scots to turn down heating in winter

Citizens Advice Scotland (CAS) say that figure equates to 78 per cent of adults in Scotland who have had to cut back on household spending due to the cost-of-living crisis.

Wales Online

British Gas to make £250 energy credit payment to thousands of customers

The energy giant will identify who is eligible to get the payment, which will be made automatically, and has also banned forced meter switches as a pledge to prepayment customers

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Daily Mirror

Best and worst energy firms ranked from British Gas to SSE and Utilita - see how yours did

Consumer champions at Which? have used combined scores from customer feedback and its own assessments to reveal the best and worst energy firms in the UK right now

Chronicle Live

British Gas to give £250 energy credit to thousands of customers

Energy giant will identify who is eligible to get the money and has also banned forced meter switches as pledge to PAYG customers

Chronicle Live

Six simple household changes that could save £350 on your energy bills

These tips will come in handy for households who are facing high energy costs - here's what the experts say

Daily Mirror

Thousands of homes could save £350 on energy bills by making six easy changes

The energy advice from Citizens Advice includes turning appliances off standby, draught proofing windows and doors and not overfilling the kettle - and you could save a substantial amount

Daily Record

People of State Pension age with angina may be due up to £369 extra each month from DWP

More than 1.4 million older people are receiving Attendance Allowance payments of either £61.85 or £92.40 each week.

Daily Mirror

British Gas to give thousands of customers free £250 credit to help with energy bills

British Gas says it will identify those who are eligible for the free help - meaning you shouldn’t need to apply - as it launches a new £10million support package

The Guardian - UK

Has Ofgem grasped the scale of disconnection of people on prepayment energy meters?

About 3.2 million people ran out of credit and were disconnected last year, Citizens Advice reports

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