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The Latest Breaking News from Citizens Advice

Evri castigated by customers after parcels ‘dumped’ and ‘missing’ in week before Christmas

Social media has been flooded with complaints, with customers accusing delivery personnel of misplacing or losing packages

The Independent UK

The Guardian and Observer charity telethon 2022: call our writers to donate

Help those struggling with the cost of living by calling writers including Marina Hyde, John Crace and Polly Toynbee with your donation

The Guardian - UK

Two people tell how Citizens Advice helped them turn their lives around

Melanie in Berkshire was swamped by her debts until she got in touch with the Guardian and Observer appeal charity, which also stepped in to help Robert in Anglesey with a boiler that was damaging his health

The Guardian - UK

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The Guardian view: please give generously to our 2022 charity appeal

Editorial: This year we are supporting community organisations providing practical support and advice to those in need

The Guardian - UK

More than 50 North East jobs created as cost-of-living leads to new national debt advice service

Money and Pensions Service (MaPS is pumping £228m into debt advice services in England over the next three years

Birmingham Post

Citizens Advice says record number sought energy help in November

Number of people unable to afford prepayment meter top-up is higher this year than in past six years combined

The Guardian - UK

Homelessness, hunger and heating: How to help someone struggling this winter

The cost of living crisis has impacted many people across the UK – but help is out there

The Independent UK

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Letter: Lindsey Poole says charities such as Citizens Advice are struggling to deal with the increase in people needing help

The Guardian - UK

‘We’re seeing real distress’: on the road with Citizens Advice as cost of living crisis deepens

In the first week of our annual Christmas campaign, we join one of the charity’s mobile units as staff give vital assistance

The Guardian - UK

Guardian and Observer charity appeal 2022: support those helping in cost of living crisis

UK charities helping people in poverty and hardship – Locality and Citizens Advice – will share raised funds

The Guardian - UK

Help us support local communities to tackle cost of living crisis

This appeal is a crucial flag of solidarity with those who suffer injustice, and recognition of those transforming lives

The Guardian - UK

Attendance Allowance myths which stop people of State Pension age claiming up to £92 each week

Successful claimants could receive either £247.40 or £369.60 every four weeks to help with additional living costs.

Daily Record

Half a million vulnerable households miss out on help with energy bills

Exclusive: Labour says ministers have been told repeatedly that people with prepayment meters are not getting enough support

The Guardian - UK

New calls to ban automatic subscription renewals as people lose more than £300m a year on unused services

Many consumers are caught out by a free trial that expires and payments start to be taken automatically.

Daily Record

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Wales Online

Change in 'Netflix' rules could save consumers £500million a year

Campaigners are calling for the system to be opt in, rather than opt out

Daily Mirror

Households face 10 YEARS of 'painfully high' energy bills with millions missing out on help

Experts have warned that costly household bills across the UK may become the 'new normal' as failing energy policies could mean 10 years of 'painfully high' bills

The Guardian - UK

Losing energy support will mean ‘fuel poverty for more than 7m’ in UK

A new report calls for targeted help for those who will no longer qualify from changes next spring

Daily Record

Attendance Allowance claim form top tips which could help older people get up to £92 each week

More than 1.5 million people across the UK are now receiving either £81.85 or £92.40 each week from DWP.

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news in one place.

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The Guardian - UK

Visit a Citizens Advice and see: the ‘cost of living’ doesn’t capture this emergency

In Norwich I meet people who earn less than they need to survive, and staff who have never seen anything like this, says Guardian columnist Polly Toynbee

Nottingham Post

Ofgem energy price cap to hit £4,279 in 2023 - how energy price guarantee impacts average household

Expert highlights why households should not be concerned by the latest price cap rise

The Guardian - UK

UK energy suppliers are failing vulnerable customers, says Ofgem

Watchdog finds ‘severe weaknesses’ at Good Energy, Outfox, So Energy, TruEnergy and Utilita

Daily Record

Evri revealed as UK's worst parcel delivery company for second year - full list

Five delivery firms failed to score higher than a three star rating out of five.

Wales Online

UK's parcel delivery companies ranked, and Evri comes last again

Royal Mail achieved the highest overall score but still only managed three stars

Birmingham Post

Evri, Yodel, DPD and Amazon Logistics among worst performing parcel delivery firms

Yodel got the lowest score on a single criteria of all the firms

The Independent UK

Evri worst performing parcel firm for second year running

Evri, formerly known as Hermes, scored just 1.75 stars out of a possible five in the second annual parcel league table by Citizens Advice

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