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The Latest Breaking News from Choice

JB Hi-Fi, The Good Guys and Harvey Norman mislead consumers about warranties: Choice

CHOICE has uncovered misleading conduct at JB Hi-Fi, Harvey Norman and The Good Guys ahead of Black Friday sales.

The New Daily · Nov 22, 2022

Retailers’ extended warranties give no more cover than existing consumer rights, Choice says

Consumer group found 91% of stores it investigated tried to sell extended warranties and claims 71% provided misleading information

The Guardian - AU · Nov 22, 2022

Consumers need motor vehicle ombudsman to resolve second-hand car disputes, advocates say

Just weeks after Pushkar Gogia bought a refrigerated van for his dessert business, the vehicle's engine went "kaput". He says getting the problem fixed was much harder than it should have been — and consumer groups agree.

ABC News · Nov 21, 2022

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Airline flight delays and cancellations persist close to record levels as travel demand surges

An industry-wide crisis of flight delays and cancellations continues to sweep Australian aviation, with concerns about what the peak summer travel season will look like.

ABC News · Nov 21, 2022

Airlines extend expiry dates as travellers struggle to redeem billions in flight credits

Travel plans disrupted by the pandemic have left Australians with more than one billion dollars of flight credits. But there is growing evidence that the system is too hard to use, with travellers forced to forfeit thousands of dollars in unused credits.

ABC News · Nov 20, 2022

Hundreds at risk in Qld car fraud scheme

Hundreds of southeast Queensland drivers may have been stung by a sophisticated car fraud operation selling second-hand cars with tampered odometers.

AAP · Nov 17, 2022

Qantas results show a bounce back, but Rex soars with the best performance

Qantas clawed its way back to perform better on delays after a shocking few months as the worst-performing airline in Australia.

The New Daily · Nov 4, 2022

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Alan Joyce to get millions in bonuses despite Qantas bungles

Airline chief will receive $4m in shares on top of his $2m-plus salary, despite customer fury at service failures

The Guardian - AU · Nov 4, 2022

Choice hands Shonky awards to Qantas, VetPay, Steggles, Bloomex and Zega Digital cookware

Qantas has picked up a Shonky Award from consumer advocacy group Choice over its flight credits scheme, flight cancellations and lost baggage. A finance product for pet owners and an online florist also picked up gongs.

ABC News · Nov 2, 2022

Qantas quibbles with Shonky gong

What does Qantas have in common with chicken nuggets? They're both among the winners of the latest Shonky Awards.

AAP · Nov 2, 2022

Shonky Awards: Qantas tops this year’s list of worst products and services

Qantas has come out on top of this year's list of worst products and services in the annual CHOICE Shonky Awards.

The New Daily · Nov 2, 2022

Business racing to use facial recognition technology, raising concerns the law is too slow to catch up

Clubs NSW says the scheme will be used to combat problem gambling, but experts warn of a lack of safeguards and regulation

The Guardian - AU · Oct 22, 2022

Consumers taking out loans for lemons as dodgy used car sales rise in Queensland

Michelle took out a $10,000 loan to buy her dream car in April, but a week later it was at the mechanics with a major oil leak and she was left paying a loan for a vehicle she cannot use.

ABC News · Oct 19, 2022

An overhaul of financial advice aims to make it cheaper, but will it erode consumer protections?

An overhaul of financial advice could make it easier to access, but critics say it will also unwind decades of consumer protections.

ABC News · Oct 11, 2022

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The Guardian - AU · Sep 21, 2022

Safe infant sleep: consumer groups say Australian product regulation lags

While Australia has some of the strongest safety standards in the world for some baby products, consumer groups say regulatory blind spots are putting infants at risk

ABC News · Sep 20, 2022

Calls for guaranteed compensation for delayed and cancelled flights, as holiday test looms

As Australians board planes for long weekends, school holidays and footy finals, airlines are facing calls from consumer advocates to guarantee compensation for flight delays and cancellations.

The Guardian - AU · Sep 20, 2022

Data for a discount: are customer loyalty programs ever a good deal?

Loyalty cards offer rewards like frequent flyer points, discounts on future shops and free gifts. But what do these perks really cost you?

Belfast Live · Sep 18, 2022

Stewartstown Road community 'living in turmoil' as anti-social behaviour spikes

Speaking to Belfast Live, one resident described the "trauma" of living in the area

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The Guardian - AU · Sep 16, 2022

The original cult appliance: ‘My mother used the electric frypan constantly’

Used for everything from pikelets to chow mein to Sunday roasts, electric frying pans were once ubiquitous in Australian kitchens

The Guardian - AU · Sep 15, 2022

One in seven buy now, pay later customers had more than 20 loans last year, Choice survey shows

Use of BNPL services to cover essential bills raises concerns as Albanese government prepares to consult on regulating the sector

ABC News · Sep 9, 2022

Consumer group CHOICE warns some portacots are unsafe

Consumer group CHOICE warns some travel cots pose a serious safety risk to babies, with a number of products failing its annual safety test.

The New Daily · Sep 8, 2022

Government acts on bank compensation scheme, but critics say it falls ‘far short’

The Albanese government has introduced new laws that will force banks to fund a compensation scheme of last resort for ripped off customers.

The New Daily · Sep 8, 2022

Retailer fires back at Choice warning on travel cots

A major retailer has hit back after Australia's leading consumer advocacy group urged parents to stop using some of the most popular travel cots.

Belfast Live · Sep 7, 2022

Street Soccer 8 Nations Cup footballers voice pride at representing Northern Ireland

The Street Soccer 8 Nations Cup takes place in Dundee from September 9-11

The New Daily · Sep 7, 2022

Spring has sprung: Easy savings as the weather warms up

Consumer group CHOICE has named its five top tips for saving cash this spring, with many of the tips taking advantage of the warmer weather.

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