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The Latest Breaking News from Centrelink

Services Australia apologises over Centrelink call centre performance as age pension claims hit by huge delays

New data reveals backlog of 1.1m claims across all payments while around half of all calls to Centrelink went unanswered in six-month period

The Guardian - AU

Indigenous women at risk from lack of DV legal funding

First Nations women face appallingly high rates of domestic and family violence, with stretched specialist legal services having to turn away clients or close.

AAP

Women trying to flee DV held back by income management

Indigenous, legal and community advocates have told a Senate inquiry that compulsory income management doesn't work and can have dire unintended consequences.

AAP

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Jobseeker endured 11 weeks without Centrelink payments but was still forced to attend job agency appointments

Advocates say government failing to meet ‘basic obligation’ to process claims quickly after Tim McCabe spent weeks with ‘no income’

The Guardian - AU

Morning Mail: Centrelink staff toilet breaks ‘timed’, ABC defends unfair dismissal claim, hospital treatment for two royals

Unions criticise ‘intrusive’ effort to reduce call wait times; Antoinette Lattouf brings case to Fair Work Commission

The Guardian - AU

From Medicare to preschool: the Australian laws changing in the new year

Centrelink payments will increase, working seniors can earn more without affecting their pension, and importation of vapes containing nicotine will be banned

The Guardian - AU

Major Australian employment service accused of claiming credit for work jobseeker found herself

Exclusive: Documents seen by Guardian Australia suggest job provider APM referred woman for role she had already won; APM deny wrongdoing

The Guardian - AU

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Morning Mail: Prague shooting, Centrelink bungle, Giuliani files for bankruptcy

Fourteen people were killed and dozens injured in a shooting at Charles University in the Czech Republic

The Guardian - AU

‘You are deceased’: Services Australia bungle results in woman losing bank accounts and pension

A 74-year-old carer was mistakenly declared dead by Centrelink two times in a case advocates describe as illustrating the ‘devastating consequences of automation’

The Guardian - AU

Morning Mail: Lehrmann’s $450,000 payout, Hamas leader’s house ‘surrounded’, Taylor Swift speaks out

Court documents reveal News Corp and ABC paid damages to former Liberal staffer; Israel says it is closing in on Hamas leadership

The Guardian - AU

Two people were jailed for welfare debts that Centrelink may have calculated unlawfully

The cases are probably wrongful convictions and prosecutors should facilitate appeals, a legal expert says

The Guardian - AU

Centrelink should consider waiving 100,000 debts that may be unlawful, ombudsman report finds

Watchdog says Services Australia and the Department of Social Services ‘did not act promptly’ to address the issue and calls on agencies to apologise

The Guardian - AU

Welfare recipients made to sweat on miscalculated debts

Public servants responsible for welfare payments have been told to hurry up and rectify the situation for those who were slugged with unlawful Centrelink debt.

AAP

Centrelink urged to suspend mutual obligations during periods of extreme heat

Federal MPs including Amanda Rishworth asked to consider halt to the obligations during heatwaves

The Guardian - AU

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The Guardian - AU

Marie had cancer and needed to reach Centrelink. Like millions of Australians, she couldn’t get through

More unanswered calls, growing delays for payments to be processed, all while staff head for the exit. Is Centrelink facing a new crisis?

The Guardian - AU

Robodebt royal commission: Labor accepts all 56 recommendations in full or in principle

Albanese government releases formal response to Catherine Holmes’s inquiry into Centrelink debt recovery scheme

Pedestrian.tv

Centrelink Is In A Crisis With No End In Sight As Almost 20% Of Staff Are Ready To Resign

Staff morale is at an all time low, with almost 200 resignations a month.

The Guardian - AU

MyGov to use face or fingerprint recognition instead of passwords in bid to fight scams

Announcement of change to Australians’ accounts from 2024 comes amid concern over ‘scam-in-a-box kits’ being sold on dark web

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The Guardian - AU

Up to 180 staff leaving Services Australia each month amid growing delays for Centrelink services

Greens senator Janet Rice says welfare agency in crisis after Senate hears nearly 20% plan to depart in next 12 months

AAP

Staffing boost returns humans to Centrelink services

Thousands more frontline workers are being hired to improve Centrelink and Medicare services, in line with recommendations from the robodebt royal commission.

The Guardian - AU

‘Scam-in-a-box’: MyGov suspends thousands of accounts linked to dark web fraud kits

Exclusive: Scams utilise phishing attacks on Centrelink, ATO and Medicare accounts using obtained login details

The Canberra Times

Services Australia targets call wait times with 3000 extra staff

About 500 staff will be in Canberra.

The Guardian - AU

Centrelink officials recalled to Senate estimates after failing to answer ‘basic questions’

Request for welfare agency to return on 7 November follows ‘unnaceptable’ October hearing about growing call and payment wait times

The Guardian - AU

Morning Mail: Australians reportedly escape Gaza, Abbott’s ‘climate cult’ rant, minister’s Qantas meetings

The former prime minister has lashed out at ‘implausible’ climate theory, and we reveal talks between Catherine King and ex-airline boss Alan Joyce

The Guardian - AU

Dozens of Centrelink fraud prosecutions dropped due to unlawful welfare debt calculations

Services Australia and prosecutors are unable to say exactly how many past convictions may be affected

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