Robodebt royal commission: Labor accepts all 56 recommendations in full or in principle Albanese government releases formal response to Catherine Holmes’s inquiry into Centrelink debt recovery scheme The Guardian - AU · Nov 13, 2023
Centrelink Is In A Crisis With No End In Sight As Almost 20% Of Staff Are Ready To Resign Staff morale is at an all time low, with almost 200 resignations a month. Pedestrian.tv · Nov 9, 2023
MyGov to use face or fingerprint recognition instead of passwords in bid to fight scams Announcement of change to Australians’ accounts from 2024 comes amid concern over ‘scam-in-a-box kits’ being sold on dark web The Guardian - AU · Nov 8, 2023
Up to 180 staff leaving Services Australia each month amid growing delays for Centrelink services Greens senator Janet Rice says welfare agency in crisis after Senate hears nearly 20% plan to depart in next 12 months The Guardian - AU · Nov 7, 2023
Staffing boost returns humans to Centrelink services Thousands more frontline workers are being hired to improve Centrelink and Medicare services, in line with recommendations from the robodebt royal commission. AAP · Nov 5, 2023
‘Scam-in-a-box’: MyGov suspends thousands of accounts linked to dark web fraud kits Exclusive: Scams utilise phishing attacks on Centrelink, ATO and Medicare accounts using obtained login details The Guardian - AU · Nov 5, 2023
Services Australia targets call wait times with 3000 extra staff About 500 staff will be in Canberra. The Canberra Times · Nov 5, 2023
Centrelink officials recalled to Senate estimates after failing to answer ‘basic questions’ Request for welfare agency to return on 7 November follows ‘unnaceptable’ October hearing about growing call and payment wait times The Guardian - AU · Nov 2, 2023
Morning Mail: Australians reportedly escape Gaza, Abbott’s ‘climate cult’ rant, minister’s Qantas meetings The former prime minister has lashed out at ‘implausible’ climate theory, and we reveal talks between Catherine King and ex-airline boss Alan Joyce The Guardian - AU · Nov 1, 2023
Dozens of Centrelink fraud prosecutions dropped due to unlawful welfare debt calculations Services Australia and prosecutors are unable to say exactly how many past convictions may be affected The Guardian - AU · Nov 1, 2023
Centrelink Pauses 86,000 Debts Due To ‘Unlawful’ Miscalculations & Anyone Else Got Robo-Déjà vu? Centrelink have put the debt repayments of 86,000 recipients on pause after an investigation found it breached security law. Pedestrian.tv · Oct 31, 2023
Advocates call for end to compulsory income management A senate inquiry into poverty has heard from a range of First Nations representatives about how Indigenous people are frequently excluded by the system. AAP · Oct 31, 2023
Services Australia forced to pause Centrelink debt repayments for 86,000 people amid legality concerns Debt pause comes after watchdog found historical ‘income apportionment’ method breached social security law The Guardian - AU · Oct 30, 2023
Majority of Centrelink payments facing significant delays since Labor took office New documents reveal 27 of 32 claim types including jobseeker experiencing blowout in wait times after return to pre-pandemic staffing levels The Guardian - AU · Oct 26, 2023
The Guardian - AU · Oct 25, 2023 Centrelink issues 2.8m busy messages to callers in only two months as wait times blow out Crossbench MPs raise alarm with minister as Services Australia data shows only 23% of calls were answered in July and August
The Guardian - AU · Oct 23, 2023 Centrelink jobseeker payments suspended more than 450,000 times in three months Exclusive: New figures reveal mutual obligations system responsible for the vast majority of welfare suspensions
The Conversation · Oct 4, 2023 Please, don't bring back the Commonwealth Employment Service There’s talk of bringing back Australia’s Commonwealth Employment Service.
The Guardian - AU · Sep 29, 2023 Administrative Appeals Tribunal members will be forced to reapply for jobs after Labor stacking claims Mark Dreyfus promises ‘transparent’ process to recruit for new federal merits review body, which will review decisions on migration, the NDIS and Centrelink
Pedestrian.tv · Sep 20, 2023 Centrelink Payments Are Going Up Starting From Today But Don’t Get Too Excited Ah yes, I love the taste of crumbs.
The Guardian - AU · Aug 23, 2023 Federal government paid Infosys $191m for abandoned Centrelink calculator that only processed 784 claims Automated welfare ‘engine’ was part of effort to overhaul payments system but then abandoned, with Bill Shorten saying it ‘wasn’t fit for purpose’
Pedestrian.tv · Aug 23, 2023 A Qld Real Estate Agent Was Given The Boot After She Mocked Renters In A Series Of FB Comments "I pay twice their wage in tax or I probably pay their Centrelink wages."
The Guardian - AU · Aug 6, 2023 Hours on hold, repeated calls, months of delay: Maryanne’s struggle to get urgent jobseeker payments Even as a former staff member, Maryanne Watts was shocked at how long it took to get urgent assistance. Experts says she is not alone
The Guardian - AU · Aug 2, 2023 Afternoon Update: Donald Trump charged over US election; thousands of Centrelink debts miscalculated; and making sense of NSW’s floods The former president has been charged in connection with his efforts to overturn the results of the 2020 election
The Guardian - AU · Aug 2, 2023 Up to 100,000 Centrelink debts or potential debts miscalculated over two decades, ombudsman finds ‘Unlawfully apportioning’ income could cause incorrect calculations on welfare payments but practice unrelated to robodebt, report says
The Conversation · Jul 25, 2023 Behavioural ‘experts’ quietly shaped robodebt's most devilish details – and their work in government continues One of the things still worrying me about robodebt was the attention to detail.