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The Latest Breaking News from AFCA

‘No empathy’: Australian banks under fire for failing customers in hardship

Banks have continued to dismiss thousands of requests for help despite facing regulatory action enforcing their obligation to work with struggling clients

The Guardian - AU

Australian banks ignore thousands of customers’ hardship requests

Exclusive: Automated systems have generated ‘cookie cutter’ responses that fail to account for individual circumstances, financial ombudsman says

The Guardian - AU

How to Choose the Right Legal and Mortgage Support

If you’re wondering how to choose the right legal and mortgage support, this guide is for you.

inkl

From analysis to the latest developments in health,
read the most diverse news in one place.

NCAA Considers Rule Change To Address Fake Injuries

Learn about the proposed NCAA rule change to address fake injuries in college football.

Top News

Want your loved ones to inherit your super? Here’s why you can’t afford to skip this one step

What happens to our super when we die? Most Australians have superannuation accounts but about one in five of us die before we can retire and actually enjoy that money.

The Conversation

Australia’s crackdown on scams could cost digital platforms and banks more than $100m

Treasury has estimated how much industries, including telecommunications, social media and banks, will likely need to fork out

The Guardian - AU

Not just Cbus: 10 largest super funds had thousands of complaints over death and disability claims

Data from the financial watchdog strongly supports Asic’s claim ‘there is a systemic issue’ across the superannuation sector, advocate says

The Guardian - AU

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Banks and social media companies to be fined over scams under new Australian laws touted as ‘strongest in world’

Telecommunications companies, social media and banks could face penalties of up to $50m

The Guardian - AU

Could a recent ruling change the game for scam victims? Here’s why the banks will be watching closely

In Australia, it’s scam victims who foot the bill for the overwhelming majority of the money lost to scams each year.

The Conversation

Scam victims to be compensated under Labor plan to fine banks and social media platforms $50m

Measures would see companies failing to meet anti-scam obligations forced to pay compensation, government says

The Guardian - AU

Scams help push financial complaints to record levels

Financial complaints have reached a record high after disputes to the ombudsman service went up a further nine per cent to more than 105,000 in 2023/24.

AAP

I’m a CFA volunteer – and as firefighters we have to put community safety above politics

A threat by some volunteers to refuse to fight fires on renewable energy developments undermines the trust placed in us to protect lives and property

The Guardian - AU

‘Insidious and unsavoury’: how private debt collectors push vulnerable Australians to breaking point

Victims say they have been subjected to constant phone calls, harassment of friends and family members – and even misleading and false threats

The Guardian - AU

Know your rights: what to do if you receive a call from a debt collector

As the cost-of-living crisis drives more people to financial stress, it helps to understand the rules that cover debt collecting

The Guardian - AU

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The Guardian - AU

Why Guardian Australia is investigating the private debt collection industry

When everyday Australians go to the wall, private debt collectors step in. In a cost-of-living crisis it’s vital to scrutinise the industry

The Guardian - AU

‘I broke down and cried’: scams are rampant in Australia – and victims feel helpless to stop them

Banks criticised as fraudsters cut through ‘patchwork’ regulations – even scamming a financial watchdog executive

AAP

Financial complaints surge as cost of living bites

Australia's financial dispute resolution scheme has received a record 100,000 complaints as scams, claim issues and rising prices loomed over Australians.

Sports Illustrated

Wyoming’s Craig Bohl Announces Retirement After 10 Years as Head Coach

The Cowboys’ coach is ending his career after a decade with the program.

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The Guardian - AU

Depop says I’m entitled to a refund but Paypal refused my claim. Who is right?

Conflicting terms and conditions can be confusing, Australian consumer law and policy professional Kat George says – but you have avenues to dispute this decision

USA Today Sports Media Group

Michigan State football WR Tre Mosley nominated for AFCA Good Works Team for work in community

Michigan State wide receiver Tre Mosley is being recognized for his work in the community

ABC News

NAB apologises after seizing funds of customer it identified as a money mule

Mojib Rahman went from scam victim to "money mule", as he tried to recover his lost funds. Now his bank has apologised for the way it handled his case.

ABC News

Experts say AI scams are on the rise as criminals use voice cloning, phishing and technologies like ChatGPT to trick people

Artificial intelligence is getting better at pretending to be human, and scammers are taking advantage.

The Guardian - AU

Renegotiate, refinance or request a delay: what to do if you’re struggling to pay your mortgage

After nine consecutive rate rises, and more on the horizon, many Australians are experiencing mortgage stress. While banks aren’t obligated to help, there are some options

ABC News

Flood insurance complaints lead to $6 million in compensation after regulator steps in

Nearly $6 million is clawed back from insurance companies after policyholders affected by the Victorian and NSW flood disaster complained about their treatment.

USA Today Sports Media Group

Former MSU football DC wins coach of the year award

A former longtime MSU coordinator has won assistant coach of the year honors

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