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The Latest Breaking News from AFCA

Depop says I’m entitled to a refund but Paypal refused my claim. Who is right?

Conflicting terms and conditions can be confusing, Australian consumer law and policy professional Kat George says – but you have avenues to dispute this decision

The Guardian - AU

Michigan State football WR Tre Mosley nominated for AFCA Good Works Team for work in community

Michigan State wide receiver Tre Mosley is being recognized for his work in the community

USA Today Sports Media Group

NAB apologises after seizing funds of customer it identified as a money mule

Mojib Rahman went from scam victim to "money mule", as he tried to recover his lost funds. Now his bank has apologised for the way it handled his case.

ABC News

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Experts say AI scams are on the rise as criminals use voice cloning, phishing and technologies like ChatGPT to trick people

Artificial intelligence is getting better at pretending to be human, and scammers are taking advantage.

ABC News

Renegotiate, refinance or request a delay: what to do if you’re struggling to pay your mortgage

After nine consecutive rate rises, and more on the horizon, many Australians are experiencing mortgage stress. While banks aren’t obligated to help, there are some options

The Guardian - AU

Flood insurance complaints lead to $6 million in compensation after regulator steps in

Nearly $6 million is clawed back from insurance companies after policyholders affected by the Victorian and NSW flood disaster complained about their treatment.

ABC News

Former MSU football DC wins coach of the year award

A former longtime MSU coordinator has won assistant coach of the year honors

USA Today Sports Media Group

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Richard Pusey found guilty of sending graphic pictures of Eastern Freeway crash

Porsche driver Richard Pusey was found guilty of sending graphic images of a deadly Eastern Freeway crash to a financial services watchdog.

The New Daily

Porsche driver guilty over offensive pics

Porsche driver Richard Pusey has been convicted of sending offensive images of the fatal Eastern Freeway crash to the Australian Financial Complaints Authority.

AAP

How long after missing a mortgage payment does a home get repossessed? A financial counsellor says it doesn't have to come to that

The prospect of the bank repossessing your home is frightening, but it doesn't have to come to that. Here are some things you can to if you're having difficulty paying off your home loan.

ABC News

Government acts on bank compensation scheme, but critics say it falls ‘far short’

The Albanese government has introduced new laws that will force banks to fund a compensation scheme of last resort for ripped off customers.

The New Daily

Youpla funeral fund: compensation scheme to begin for Aboriginal victims of predatory insurer

Exclusive: People who took out insurance with collapsed insurer at 1 April 2020 to receive payout equal to original promised amount

The Guardian - AU

Queensland farmer battling Suncorp Bank vows to keep pushing to fix financial services

A farmer who looks set to lose his farm vows to keep fighting for accountability in the financial sector and its lending practices.

ABC News

Pusey wanted $2.2m Porsche compensation

Porsche driver Richard Pusey wanted $2.2 million in compensation for the damage to their car in the fatal Eastern Freeway crash, prosecutors have told a court.

AAP

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The Guardian - AU

Labor pledges $4m for Aboriginal families affected by Youpla funeral fund collapse

The emergency relief package for families struggling to pay for burials includes a payout for expenses equal to the one they were promised by the disgraced insurer

The Guardian - AU

Youpla funeral insurance founder’s multimillion-dollar yacht arrives in Vanuatu

The company founded by Ron Pattenden collapsed owing millions in unpaid policies to thousands of low-income Aboriginal families

The New Daily

Melbourne earthquake and recent flooding drive surge in insurance complaints

Thousands of Australians have lodged official complaints over delayed insurance payouts after recent flooding triggered a surge in claims.

The Guardian - AU

The elders fearing death – and generational debt – after Youpla funeral fund collapse

In the postcodes worst hit by the collapse of the funeral insurer, older Aboriginal people are ‘torn apart’ by the thought they have no way to pay for a funeral they thought they had already paid for

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The Guardian - AU

Youpla funeral fund collapse leaves 31 Aboriginal families struggling to pay for burials

Exclusive: Community support groups call for accountability and justice, saying at least one family is collecting cans to help pay for a funeral

ABC News

Earthquake insurance claims generate most complaints after COVID, floods emergency: AFCA

Victoria's September 22 earthquake is the third most complained about insurance event in the last year after COVID-19 and east coast flooding, according to the Australian Financial Complaints Authority.

The Guardian - AU

Youpla: how Aboriginal funeral fund evaded regulators despite 30 years of complaints

State and federal authorities raised concerns periodically, but fund continued to target vulnerable people until its final collapse in March

ABC News

The inside story of the Aboriginal Community Benefit Fund collapse and the missing millions

For decades, First Nations people made contributions to the Aboriginal Funeral Benefit Fund. Now it's collapsed, thousands are asking: How was it allowed to trade for so long?

The Guardian - AU

Linda Burney says investigating Youpla funeral fund will be ‘top of my agenda’

Incoming Indigenous affairs minster says predicament of families affected by collapse of predatory funeral fund is ‘totally unacceptable’

The Guardian - AU

Employee at collapsed Youpla funeral fund allegedly used racial slur about Aboriginal clients

Staff member allegedly told colleague: ‘We aren’t here to show them respect or dignity. We are here to get money from them’

The Guardian - AU

Yachts and mansions: founder of company that left thousands of Aboriginal people out of pocket made more than $20m, tax-free

Ron Pattenden continued to make money from the Aboriginal Community Benefit Fund even after selling it in the wake of damning royal commission findings

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