More than 5,000 people have lodged complaints with a financial watchdog about how the 10 largest superannuation funds have handled death and group insurance claims over four years.
Complaints to the Australian Financial Complaints Authority (Afca) about the entitlements – a lump sum provided to a member’s family when they die – have increased each year since 2020/21. They rose from 921 to 1,048, then 1,459 and 1,611.
