The Latest Breaking News from ACSI

5 Phone Carriers Customers Complain About Most — Is Yours One of Them?

Choosing a wireless provider often comes down to price, coverage and the promise of “unlimited” data, but the customer experience can look very different after the first few bills arrive. Phone carrier complaints frequently involve confusing plan rules, customer service, data speeds and expectations that do not match the fine…

Everybody Loves Your Money · Oct 23

Lexus and Tesla Didn’t Top Luxury Owner Satisfaction in 2026 — This Brand Did

Mercedes-Benz took the top spot among luxury automakers in the 2026 American Customer Satisfaction Index automobile study, edging out Audi, Lexus, and Tesla. That result stands out because Lexus led the luxury field just one year earlier, while Tesla also entered 2026 with plenty of attention from car shoppers.

Clever Dude · Oct 2

America’s most frustrating grocery trips: where shoppers complain about lines, prices and service

A new analysis found that long lines, high prices and poor service are driving grocery complaints in several U.S. cities.

inkl · Jun 2

Survey: Consumer Satisfaction with Streaming Hits Record Levels

Video streaming satisfaction rises 3% to an all-time high of 79 according to the annual ACSI survey

TV Tech · Jun 5, 2024

Tesla, Lexus Rank Highest In Luxury Brand Customer Satisfaction Study

Second place went to Cadillac, with 82 percent, up 3 percent from last year, while third place was a tie between Audi, BMW, and Mercedes-Benz, all with a score of 80 percent.

InsideEVs · Aug 23, 2023

Unsolved Mystery: U-verse TV Ranks No. 1 in Pay TV Customer Satisfaction for a Fourth Straight Year

Somehow, the video platform abandoned by AT&T three years ago, then cast off to private equity increased its American Customer Satisfaction Index score by five full percentage points over last year

Multichannel News · Jun 7, 2023

Traveler satisfaction improving, but holiday flight woes stung, study says

Mass flight cancellations over the holiday season caused major frustrations for fliers, but some aspects of the travel experience are improving, according to a new study released Tuesday.

Tribune News Service · Apr 24, 2023

Australia’s top CEOs earn 132 times average wage

Average realised pay for these executives reached an astonishing $9.14 million last financial year, a new report has revealed.

The New Daily · Jul 13, 2022

Afterpay co-founders take home record $264m as Australian executive pay bounces back

Amid sluggish wage growth, chief executive pay among the top 100 listed companies rises to about 100 times average adult earnings

The Guardian - AU · Jul 12, 2022