Mass flight cancellations over the holiday season caused major frustrations for fliers, but some aspects of the travel experience are improving, according to a new study released Tuesday.
The American Customer Satisfaction Index travel study found that overall satisfaction with airlines inched up 1 percentage point, despite an arctic blast that upended the holiday travel plans of millions.
But not all airlines saw an improvement in their customer satisfaction scores, based on the survey conducted April 2022 through March 2023.
