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The Guardian - AU

Business

Josh Taylor Technology reporter

‘People could have lost their lives’: Telstra’s apologies fail to quell outage anger

Telstra Vicki Brady Anika Wells ACMA Mark Gregory Optus

Telstra CEO Vicki Brady and CFO Michael Ackland provide an update to the media in Sydney — Telstra CEO Vicki Brady and CFO Michael Ackland. Photograph: Reuters

It was a missed message on Microsoft Teams and a voicemail from Telstra’s head of operations that brought the chief executive’s European summer holiday with family to a grinding halt.

Vicki Brady returned to Australia on Friday to face a media firestorm over Telstra’s national mobile outage, and on Saturday it was announced the company would soon face a grilling in the Senate.

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