Headquartered in Ra'anana, Israel, NICE Ltd. (NICE) provides enterprise software solutions worldwide. The company operates in two segments, Customer Engagement; and Financial Crime and Compliance. It offers CXone and a digital-first omnichannel customer engagement platform. On the other hand, Five9, Inc. (FIVN) provides cloud software for contact centers internationally. The company offers a virtual contact center cloud platform that delivers a suite of applications, enabling the breadth of contact center-related customer service, sales, and marketing functions.
Despite data security threats, the surge in the use of call center software among organizations to enhance the customer experience has been helping the call center software industry see relentless growth. In addition, the rise in the Omnichannel communication approach, rapid advancements in customer relationship management, and surge in need for personalized services are fueling the call center software industry’s growth.
