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Wales Online
Wales Online
Levi Winchester & Lorna Hughes

Energy firm launches £5million hardship fund for struggling households - how to access it

Shell Energy has pledged a £5million hardship fund to help struggling households. It comes as energy bills have soared in the wake of the price cap rising to 54% from April 1.

The multi-million pound funding will be used to help reduce debt for customers who are struggling to pay their bills. The Mirror reports that you should contact Shell Energy's customer services in the first instance to discuss your circumstances.

You will need to explain why you are struggling to pay your bills with an advisor from Shell Energy who will discuss your situation with you and chat through ways to reduce your bills. To find out more, contact Shell Energy on 0800 011 5166 or [email protected].

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