‘As a barista, that’s such weird behavior’: Woman accidentally picks up mobile order at Starbucks drive-thru—then the worker’s response makes her ‘want to cry’
In 2011, Starbucks introduced its mobile app, allowing customers to place their customized orders at the tip of their fingers. By 2015, the coffee chain added a feature that allowed customers to place their orders ahead of time. Although this has made it convenient for customers, baristas have to juggle…
The Mary Sue ·