In 2011, Starbucks introduced its mobile app, allowing customers to place their customized orders at the tip of their fingers. By 2015, the coffee chain added a feature that allowed customers to place their orders ahead of time. Although this has made it convenient for customers, baristas have to juggle two mobile order lines in addition to the two physical ones simultaneously.
So after one customer pulled up to the drive-thru to pick up her mobile order, she felt the urge to cry when a Starbucks barista politely reprimanded her.
