The Latest Breaking News from Southwest

The Department of Transportation says it is looking into the airline's flight scheduling practices and will hold it accountable for refunds. The 16,700 canceled flights cost Southwest $800 million.

Southwest Airlines said customers are booking away from the carrier after the December meltdown that resulted in 16,700 cancellations and disrupted holiday travel for millions of travelers.

Delta Air Lines takes top spot with Alaska Airlines second, Southwest remains high despite holiday meltdown

As Southwest Airlines spiraled out of control during its 16,700 cancellation holiday meltdown, so did the plans for passenger Brenda Angeles, pilot Seth Kornblum and flight attendant Kristen Loucks.

Dallas-based Southwest Airlines has come to a tentative contract deal with the union representing its 450 dispatchers that would give immediate 17% raises and scheduling improvements, a positive sign for the carrier after a rocky year of labor relations.

The cancellations left thousands of passengers and staff stranded during the holidays.

Early January saw Southwest Airlines cutting two-thirds of its flights following an operational meltdown stemming from an arctic storm. A canceled flight often leaves passengers in a conundrum over whether to request a refund or sit and wait for the airline to put them on the next available flight.

Travel meltdowns at Southwest Airlines and the FAA have exposed how deeply we depend on outdated or unreliable computer systems. Yet as Io Dodds discovers, cancelled flights and ruined holidays are only the tip of the iceberg

Southwest Airlines is sending millions of dollars in ‘gratitude pay’ to workers after the historical meltdown that led to 16,700 flight cancellations in late December.