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The Latest Breaking News from Serco

‘Bizarre’ bonuses and sausage sizzles: how Australia’s outsource call centres try to lure in poorly paid workers

Staff at four private contractors with government agency contracts say training is poor, morale is low and the attrition rate is high

The Guardian - AU

Inside London’s crippling court delays as Labour moves to cut back jury trials

Labour is bringing the axe down on jury trials, but people in court tell a different story of where the chronic delays come from

Evening Standard

Stocks rise as inflation dips and oil price rebounds

The headline Consumer Prices Index rose 3.2% year-on-year in November, slowing from 3.6% in October.

Evening Standard

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‘It feels as if I’m working for the ATO – except for the pay’: test case could put brakes on tax office outsourcing

Fair Work Commission case involving ATO could influence viability of many outsourced government service arrangements, expert says

The Guardian - AU

Probation is in perpetual crisis. Can it protect the public from tens of thousands more criminals on the streets?

SPECIAL REPORT : There is a danger the ailing Probation Service is being ‘set up to fail’, the chief inspector of probation has warned, as the nation prepares for the biggest justice system overhaul in a generation, Amy-Clare Martin reports

The Independent UK

London councils have a ‘sustained reliance’ on private firms as report shows £500m spend

Exclusive: Research prompts warning that authorities rely on companies to carry out basic functions

The Guardian - UK

Sevenfold increase in serious incidents at UK immigration detention centre, report finds

Incidents rose from four in 2023 to 28 in 2024 as 22 Serco officers also investigated for serious misconduct at Gatwick centre

The Guardian - UK

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Excessive restraint in immigration detention centres ‘deeply concerning’, report finds

Watchdog says force being applied ‘inconsistently, disproportionately, and without adequate justification’

The Guardian - UK

Worker at Australian Taxation Office call centre takes court action demanding ‘same job, same pay’

Fair Work Commission application comes amid scrutiny of ATO’s use of for-profit call centres

The Guardian - AU

‘The whole thing stinks’: outsourced ATO call centre workers shocked by conditions as callers complain about inexperienced staff

Chartered Accountants Australia and New Zealand also say the ATO’s ‘phone system just doesn’t work’

The Guardian - AU

‘Set up to fail’: ATO outsourcing to private call centres focused on boosting profit not helping Australians

Consumer advocates raise significant concerns as union says contractors use lower-paid staff to boost profit

The Guardian - AU

This hotels saga isn’t really about asylum seekers: it’s a window on to a far bigger scandal

A blistering new report tells a tale of billions wasted and vulnerable people left traumatised, while companies profit from a blundering state, says Guardian columnist Gaby Hinsliff

The Guardian - UK

Billions squandered on asylum hotels because of Home Office ‘incompetence’

Home Office oversight over asylum accommodation is chaotic and incompetent, causing costs to spiral, influential group of MPs warns

The Independent UK

London borough could face bin strike as refuse workers back industrial action

Binmen are locked in a pay dispute that could see waste go uncollected in south London

Evening Standard

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Evening Standard

Kingfisher flies but FTSE 100 loses early gains

The FTSE 100 Index closed down 3.36 points at 9,223.32.

Evening Standard

Tagging criminals in prison to be trialled to close ‘surveillance gap’

A pilot programme of tagging offenders in prison on the day of their release is set to begin in October.

International Business Times UK

Why Are We Working Hard for Asylum Seekers?': Fury as Migrants Given £300k Townhomes Rent Free in Suffolk

A Suffolk village is split after reports that Serco has leased four new £300,000 townhouses for asylum seekers; we verify what's confirmed, what's disputed, and how national policy on ending hotel use by 2029 shapes the row.

The Independent UK

Voices: ‘Short-term fix to a bigger crisis’: Readers react to Epping asylum hotel ruling

YOUR VIEWS: Our community is divided on the Epping asylum hotel ruling. While some see it as long-overdue recognition of local concerns, others warned it rewards unrest and leaves asylum seekers in limbo

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Evening Standard

Constance Marten claimed long days and bad food denied her a fair trial in extraordinary magazine interview from behind bars

Constance Marten complained about the Old Bailey temperature and food as cover star for The View magazine during her second trial

The Guardian - UK

Exclusive: Shabana Mahmood told companies she wanted ‘deeper collaboration’ to tackle prisons crisis

The Fashion Central

Fury Erupts as 100,000 Asylum Seekers May Get Homes While Brits Struggle Through Housing Crisis

More than 100,000 asylum seekers could soon be placed into taxpayer-funded homes, including houses, flats, and bedsits, and it's left plenty of people across

The Fashion Central

Every UK Town Where Taxpayers Will Fund Rent for Channel Migrants

Labour’s plan to pay landlords to house Channel migrants could soon see thousands of properties taken up across 120 different communities.

The Fashion Central

Fury Erupts as Landlords Urged to House Migrants Amid Soaring Rental Crisis

An eye-opening situation has come to light after Serco, a private contractor working for the Home Office, released a document urging landlords across the North West.

Latin Times

Murderer Insisted He Couldn't Wear an Ankle Monitor for Months Because of His 'Swollen' Legs: Report

A convicted murderer exploited a broken tagging system by claiming he couldn't wear an ankle monitor because of his "swollen" legs.

The Independent UK

Killer left unmonitored for two months after release from prison, investigation reveals

Serco has repeatedly come under fire for delays in fitting offenders with tags since it took over the Ministry of Justice’s tagging contract in 2023

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