This federal agency had more managers than workers - until its redundancy round Agency sheds roles after management ranks exceeded operational workers. The Canberra Times · Sep 22
Labor agrees to 'explore opportunities' for public servants to improve work-life balance Federal Labor has also pledged to protect public servants in the AI rollout. The Canberra Times · Jul 27
NDIS workers are being stalked, harassed and assaulted while ‘urgent’ safety reforms take three years to enact Agency does not plan to fully implement recommended safety measures until 2027, despite reports of hundreds of security incidents The Guardian - AU · Jan 31
‘Gobsmacked’: Australian workplace relations department to replace short-term staff with third-party contractor Workers and union say outsourcing will mean loss of knowledge and experience needed to help ‘very vulnerable people’ waiting for government payments The Guardian - AU · Jan 29
Outsourced call centre staff at NDIS have to pretend to work for government, workers say Serco employees also say they are given email addresses identical to public servants, making them indistinguishable The Guardian - AU · Jan 25
The ATO is meant to be bringing work back in-house. But its target to cut consultants is ‘woefully inadequate’ Figure revealed this week was so low the Australian Services Union asked if it was a typographical error The Guardian - AU · Dec 12, 2025
Worker at Australian Taxation Office call centre takes court action demanding ‘same job, same pay’ Fair Work Commission application comes amid scrutiny of ATO’s use of for-profit call centres The Guardian - AU · Nov 25, 2025
‘Set up to fail’: ATO outsourcing to private call centres focused on boosting profit not helping Australians Consumer advocates raise significant concerns as union says contractors use lower-paid staff to boost profit The Guardian - AU · Nov 9, 2025
Questacon staff owed thousands in underpaid wages, overtime The CPSU says it has uncovered 'systemic underpayment'. The Canberra Times · Jul 7, 2024
One-third of outsourced Australian aged care home inspections rejected as substandard Aged Care Quality and Safety Commission accused of ‘unacceptable ignorance’ about standard of audits carried out by consultants The Guardian - AU · Jan 31, 2024
MPs condemn payment of millions to consultants over federally funded grant schemes Politicians and union say assessment of applications should no longer be outsourced to private companies The Guardian - AU · Nov 22, 2023
Consultancy firms paid $40m to review safety of aged care homes did not meet government standards KPMG was among the four firms to have had reports rejected, a Senate inquiry heard, putting pressure on abandoning future outsourcing altogether The Guardian - AU · Nov 4, 2023
Two-thirds of Australia’s aged care safety inspections outsourced to consultants Exclusive: Watchdog has contracted third-party providers to conduct audits despite a review warning it’s a ‘significant risk’ The Guardian - AU · Aug 29, 2023
BoM staff allege rebranding debacle made ‘toxic work culture’ even worse Concerns raised about health of exhausted team members and ability to continue providing life-saving information in severe weather The Guardian - AU · Oct 20, 2022
The Canberra Times · Jul 17, 2022 DFAT set to cut graduate program length in half The highly sought-after Department of Foreign Affairs and Trade graduate program is set to shorten in length next year.