ATO 'locking in outsourcing arrangements that leave workers worse off': union
The Fair Work Commission held a preliminary hearing in November.
The Canberra Times ·
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‘Bizarre’ bonuses and sausage sizzles: how Australia’s outsource call centres try to lure in poorly paid workers
Staff at four private contractors with government agency contracts say training is poor, morale is low and the attrition rate is high
The Guardian - AU ·
Worker at Australian Taxation Office call centre takes court action demanding ‘same job, same pay’
Fair Work Commission application comes amid scrutiny of ATO’s use of for-profit call centres
The Guardian - AU ·
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