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The Latest Breaking News from Optus

Afternoon Update: another Optus triple-zero outage; skydivers leap from doomed plane; and Bad Bunny to headline Super Bowl

The telco says a mobile phone tower issue in Dapto affected calls, with nine triple-zero call failures identified

The Guardian - AU

Optus suffers fresh triple-zero outage in NSW as police check welfare of callers

Telco says nine 000 emergency services calls failed during outage in Dapto region and apologises to customers

The Guardian - AU

Albanese government urged to protect Australians on aid ships bound for Gaza – As it happened

All the day’s news as it unfolded

The Guardian - AU

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'Unacceptable': second triple-zero Optus outage slammed

A second Optus triple-zero outage in as many weeks has raised the ire of a premier as calls mount for the government to empower regulators rather than telcos.

AAP

Optus’s triple zero debacle is further proof of the failure of the neoliberal experiment

Privately owned monopolies always look to increase profits at the expense of consumers. Australia must hasten its return to public ownership of vital infrastructure

The Guardian - AU

The Optus brand is in tatters. How can it even begin to rebuild customers’ trust?

Optus finds itself in a perilous situation once again. Last week’s 13-hour Triple Zero network outage left about 480 customers unable to call for emergency help. Three deaths linked to the outage are being investigated.

The Conversation

A $100 million fine for ‘appalling’ predatory sales practices caps a horror week for Optus

A Federal Court judge on Wednesday ordered Optus to pay a A$100 million fine for its “appalling” high-pressure sales tactics over several years up to 2023. More than 400 people were pressured or misled into buying phones or contracts they didn’t want, couldn’t afford – or in some cases couldn’t…

The Conversation

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Optus fined $66 million for 'appalling' conduct in sales to vulnerable customers in Australia

An Australian judge has fined telecommunications giant Optus $66 million for unconscionable conduct under consumer law

The Independent UK

Afternoon Update: ABC ordered to pay Lattouf $150,000; Jimmy Kimmel returns to TV; and how an anime flag became a protest icon

Court finds ABC ‘abjectly surrendered’ to pro-Israel lobbyists and ‘let down the Australian public badly’

The Guardian - AU

How exactly would a Triple Zero custodian help prevent a repeat of the fatal Optus outage?

In the wake of last week’s Optus network outage that left multiple people dead after they were unable to call Triple Zero for help, there has been much discussion about the need for a Triple Zero custodian in Australia.

The Conversation

Optus chief blames human error for triple-zero disaster

A major Optus outage that left Australians without access to emergency services has been blamed on human error as its embattled CEO fights to keep his position.

AAP

Morning Mail: Trump lashes out in address to UN, Labor ‘lawfare’ in NDIS appeals, turmoil at men-only Savage club

European countries are ‘going to hell’ unless they expel migrants, US president says at general assembly; federal spend on legal battles increases

The Guardian - AU

Optus claimed live updates on triple-zero outages would impose ‘huge burden’ months before outage

Telco had resisted new rules that will require greater sharing of information with authorities during outages

The Guardian - AU

Morning Mail: Trump snubs Albanese, Jimmy Kimmel to return to air, Daicos defeated in Brownlow upset

US president has not scheduled a one-one-one meeting with Australian PM; Disney says Kimmel back on air Tuesday

The Guardian - AU

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AAP

'History repeating': quit heat dials up on Optus chief

Calls are growing across the political spectrum for the boss of Optus to stand down after his network oversaw a brutal network outage linked to multiple deaths.

The Guardian - AU

Chris’s triple-zero calls were met with silence. Now out of hospital, he wants Optus to know lives are at stake

As governments condemn Optus for failing the Australian people, consumers worry the telco has ‘not learned from its previous experience’

The Guardian - AU

Afternoon Update: Trump tells Kirk memorial he hates opponents; Optus to face ‘significant consequences’ over outage; and a shark threesome

The president spoke at the memorial in Arizona soon after the rightwing influencer’s widow said she forgave the man charged with fatally shooting her husband

Pedestrian.tv

Optus To Face ‘Significant Consequences’ For 000 Outage During Which Three People Died

Communications Minister Anika Wells says the telco has “failed the Australian people”.

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news in one place.

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The Independent UK

Australia will overhaul telecommunications after Optus emergency call failure linked to 4 deaths

Australia has foreshadowed changes to the nation’s telecommunications industry after a major company’s failure to connect hundreds of emergency calls was linked to four deaths

The Conversation

Should the Optus chief quit? These 5 fixes would do far more to stop another 000 failure

Asked today whether Optus’s chief executive should be considering his future after the “completely unacceptable” Triple Zero outage, Prime Minister Anthony Albanese told the ABC “I would be surprised if that wasn’t occurring.” Communications Minister Anika Wells has also vowed “Optus will be held to account”.

AAP

Telco 'cowboys' not held to account after prior outage

A reliance on self-regulation has turned the telco sector into the wild west, an expert warns as Optus reels in the aftermath of another serious outage.

The Guardian - AU

Optus admits process not followed after it missed at least five warnings of triple zero outage

Albanese government under pressure to ensure stiff penalties are imposed as emergency management minister blasts telco as “absolutely disgraceful”

The Guardian - AU

Optus CEO says ‘compulsory escalation process’ for reports of triple-zero failures to be introduced – as it happened

This blog is now closed

AAP

Optus boss answers calls to quit as outage fiasco grows

The head of Optus has blamed a failure of "established processes" to address a triple-zero outage connected to three deaths, as calls for penalties mount.

The Guardian - AU

Optus confirms fourth death after CEO reveals warnings of failed triple zero calls not escalated

Emergency calls were offline for nearly 14 hours, during which four people died – including an eight-week-old baby

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