Australians rely on their phones and the internet for education, business, socialising and in emergencies. And as Optus’ recent Triple Zero outage highlights, the consequences of a network outage can be fatal.
But the problems go beyond Triple Zero. The latest annual report from the Telecommunications Industry Ombudsman, released earlier this week, shows a spike in complaints about network connection issues compared to last financial year. For example, there was a nearly 70% increase in complaints about “no phone or internet service”. Complaints about “poor mobile coverage” also increased more than 25%.
