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The Latest Breaking News from Ofgem

Customers on prepayment meters should check energy discount vouchers for key detail

Energy discount vouchers are being issued each month to people on prepayment meters

Manchester Evening News

Possible compensation for vulnerable energy customers after ‘wrongful’ installation of prepayment meters

The UK Government is calling on Ofgem to do more to ensure energy providers stick to the rules.

Daily Record

Fixed-price energy customers face bill shock as standing charges soar

Consumers whose contracts are about to finish will find that some daily fees are increasing by 100%, regardless of whether they use any energy

The Guardian - UK

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Grant Shapps ‘sitting on hands’ amid prepayment meter scandal, says Labour

Ed Miliband says business secretary refused to act while 30,000 people were forced onto more expensive tariffs in January

The Guardian - UK

The Observer view on the shameful premium that the poorest pay for their energy

The forced installation of costly prepayment meters must be stopped. Give low-income consumers a proper safety net instead

The Guardian - UK

Calls for overhaul to prepayment meter system after forced install row

AN SNP MP has warned the “whole system” of prepayment meters needs to change in the wake of the scandal over forced installations of the…

The National (Scotland)

Vulnerable Scots gran's home broken into and SSE prepayment meter fitted backs calls to end practice

SSE forced their way into Tracey Milley's East Lothian home to fit a new meter after she built up £690 in unpaid bills.

Daily Record

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Shapps raps energy regulator over prepayment meter scandal

Business Secretary gives suppliers until Tuesday to say what they are going to do about customers who have meters wrongfully fitted.

The Independent UK

Energy firms given days to plan compensation for customers whose homes they broke into

Furious Grant Shapps has also told watchdog Ofgem to get its act together after failing to haul British Gas over the coals for their appalling actions

Daily Mirror

Business secretary warns energy suppliers over prepayment meter fiasco

Grant Shapps slammed the 'scandalous and shameful' practice by British Gas

Wales Online

Complaints to UK energy watchdog hits record levels - with more than 100k last year alone

Complaints to the Energy Ombudsman have reached record levels, passing 100,000 last year, as anger grows at the pre-payment scandal that has seen people's homes broke into by British Gas subcontractors

Daily Mirror

Business secretary demands Ofgem review and warns energy suppliers over prepayments meter fiasco

He slams the 'scandalous and shameful' practice by British Gas

Wales Online

Newcastle mum with blind son forced onto prepayment meter by British Gas as call made for reforms

Citizens Advice has welcomed an Ofgem investigation into British Gas and wants robust new protections

Chronicle Live

Complaints to Energy Ombudsman ‘topped 100,000 last year’

The main problems were reported to be incorrect billing, poor customer service and problems switching suppliers

Evening Standard

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The Independent UK

What are the accusations against British Gas over prepayment meters?

Company criticised for allegedly forcing ‘vulnerable’ customers to accept pay-as-you-go devices

The Guardian - UK

‘This is bullying’: How much of your money are gas suppliers holding?

Revelations that suppliers have been stockpiling credit amid soaring bills have sparked fears customers are being taken advantage of

Daily Record

Prepayment meters can be refused for these six reasons - even if you owe money

Debt expert Scott Nelson has revealed the circumstances in which you can say no to prepayment meters, even if you're in arrears.

The Independent UK

How do prepayment energy meters work and what is being done to stop people being cut off?

Ofgem moves to stop forced installation as penalty for customers falling behind on their bills

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Manchester Evening News

British Gas under pressure to explain how it will compensate "vulnerable" customers

Energy minister Graham Stuart said he was "horrified" by the forced instalment of prepayment meters

Chronicle Live

Pressure grows for complete ban on energy firms forcing prepay meters to claw back debt

Thousands sign petition as British Gas announces it is stopping 'all warrent activity' in the light of shocking report

Manchester Evening News

Teenage girl left ‘terrified’ by British Gas agents who broke into home while her mum was out

Ofgem has launched an investigation into British Gas following reports the firm has been sending debt collectors to “force fit” prepayment meters

The Independent UK

British Gas under pressure to compensate ‘mistreated’ customers

Ofgem calls for ‘action, not warm words’

Daily Mirror

Energy suppliers urged to stop 'outrageous' force-fitting of prepayment meters in homes

Grant Shapps has urged companies to suspend fitting the meters following reports that British Gas had been sending debt collectors to "break into" customers' homes

Evening Standard

Ofgem asks energy companies to suspend forced installation of prepayment meters

Regulator Ofgem has asked energy suppliers to stop using court orders that permit the forced installation of prepayment meters in people's homes.

The Guardian - UK

Ofgem warns suppliers over forcible installation of prepayment meters

Directive comes as energy minister expresses ‘horror’ at claims British Gas contractor allegedly broke into vulnerable customers’ homes

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