The Latest Breaking News from Ofgem

Energy bill defaults hit record high, says ONS

Figures show households struggling, with 2.7% of direct debits for gas and electricity failing due to lack of funds

The Guardian - UK · May 15, 2025

Energy firms paying out £25 million a year to customers for ‘breaking rules’

The funds come from energy firms paying out for issues like billing errors or poor customer service

The Independent UK · May 12, 2025

Energy firms paid out £152 million to vulnerable customers over past six years

Fuel vouchers and advice on how to save energy have been funded by £150 million in payments and fines paid by firms, Ofgem said.

The Independent UK · May 12, 2025

How to claim compensation as energy suppliers pay out £7m to overcharged customers

Multiple energy suppliers have been ordered to issue compensation and refund to customers who were overcharged

The Independent UK · May 9, 2025

Ofgem makes Good Energy pay out £150,000 to customers for billing failures

The energy company failed to give final bills and refund credit to more than 2,000 prepayment meter customers over nine years, regulators said.

Evening Standard · May 7, 2025

Energy customers entitled to £150,000 compensation after Ofgem findings – check if you’re eligible

Thousands of customers were affected over a nine-year period, regulators said

The Independent UK · May 7, 2025

Fact check: Some households need new meters before end of June

The technology which sends signals to so-called RTS meters will be switched off in June at the end of its natural life.

Evening Standard · May 1, 2025

Warning as 100,000 Scots face disruption and higher bills over meter switch off

More than 100,000 Scots could face higher energy bills and disruption to heating and hot water when a dated electricity meter is set to switch off…

The National (Scotland) · May 1, 2025

Hundreds of workers at Ofgem balloted for strikes in dispute over pay and jobs

More than 700 members of the PCS in Glasgow, London and Cardiff will vote in the coming weeks on whether to launch a campaign of industrial action.

The Independent UK · May 1, 2025

Energy meters in 300,000 homes could stop working at the end of June

This is how to find out if you're affected by the upcoming deadline

Ideal Home · Apr 30, 2025