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The Guardian - UK
The Guardian - UK
Business
Mark Sweney

Ten UK energy firms to pay £7m in compensation after overcharging error

Ofgem United Kingdom EDF Good Energy Octopus
A kettle and a smart meter
The customers affected were erroneously overcharged between January 2019 and September 2024. Photograph: Simon Dack/Alamy

Ten UK energy suppliers including EDF, E.ON and Octopus are to pay £7m in compensation and refunds after overcharging customers, after a review by the energy regulator for Great Britain.

Ofgem said the suppliers had agreed to pay more than 34,000 customers compensation and refunds because of erroneously billing them more for standing charges than is allowed under the regulator’s price cap. Standing charges are daily fees added regardless of how much energy is used.

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