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The Independent UK

Business

Alex Daniel

Energy customers entitled to £150,000 compensation after Ofgem findings – check if you’re eligible

Good Energy Ofgem

A British energy company has been forced to pay £150,000 in compensation and redress after failing to provide final bills and refund credit balances to over 2,000 customers.

The energy regulator, Ofgem, revealed that 2,284 prepayment meter customers were impacted by a fault in Good Energy's billing system between 2014 and October 2023.

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