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The Latest Breaking News from Octopus Energy

E.On Next, Good Energy and Octopus Energy pay £8m over compensation failures

Energy regulator Ofgem said the companies either missed or delayed payouts due when they did not provide a final bill within six weeks, as required when a customer switches supplier

Birmingham Post

Three energy firms ordered to pay £8million in compensation – what you need to know

E.On Next, Good Energy and Octopus Energy either missed or delayed payouts that were due to more than 100,000 customers - here is everything you need to know

Daily Mirror

Octopus Energy issues new account update to 75,000 customers

The move is expected to be completed by the end of this month

Nottingham Post

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Octopus Energy issues major new account update to 75,000 Bulb customers

Octopus Energy announced it was going to take over the collapsed energy firm Bulb at the end of last year which saw it take on an extra 1.5million energy customers

Daily Mirror

High costs and uncertainties cast a chill over Britain’s heat pump market

What can be done to boost sales of the green alternative to gas boilers?

The Guardian - UK

Octopus Energy customers hit with higher bills after trying to LOWER their direct debits

Octopus Energy told The Mirror that they took a blanket approach to the support and automatically reduced all customer's bills by £67 but also added £67 back automatically this month

Daily Mirror

Heat pumps: why you can claim a £5,000 government grant for longer

Why you now have more time to apply for a government grant towards getting a heat pump in your home

The Money Edit

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Martin Lewis shares ‘clever’ variable energy tariff rate only available to people with certain provider

Octopus Agile could be an option for people who can shift their electricity use outside of peak times.

Daily Record

Ovo reportedly planning bid for Shell’s 1.4m household energy customers

Shell takeover would make Ovo second-largest energy supplier in UK market again

The Guardian - UK

Build more wind and solar power to cut families' energy bills, say campaigners

The call comes as Shadow Climate Change and Net Zero Secretary Ed Miliband prepares to set out Labour's green energy plan in response to Joe Biden's Inflation Reduction Act

Daily Mirror

British Gas and Octopus to boost payments for customers saving electricity tonight

The National Grid's Demand Flexibility Service launched in November and will soon be coming to an end

Manchester Evening News

‘My new solar panels and batteries should save me £1,600 this year’

More Britons are making their homes greener and cutting bills – here’s how the costs add up

The Guardian - UK

Energy customers charged just 0.1% of their gas bill - and they don't have to pay it back

Octopus customers received an email from the supplier last week saying they had only been charged just 0.1% of the amount of gas they have used over the last past few months

Daily Mirror

M&S to close energy business affecting 60,000 customers

'Over the last five years M&S Energy, powered by Octopus Energy, grew to serve around 60,000 customers, all while maintaining five-star customer service ratings on Trustpilot."

Wales Online

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Wales Online

Mother-of-two receives £27,000 energy bill after smart meter error

Paula Coplin, 42, from Leicester, discovered the colossal bill while trying to claim back credit from her account

Daily Record

M&S Energy customers issued six-week account warning as firm announces closure

The move is set to impact thousands of UK households - here's everything you should know if you are an M&S Energy account holder.

Daily Record

Mum left panicking with £27,000 energy bill after smart meter error

Paula Coplin tried to claim £1,000 in credit she had amassed for other bills when she was told she could not get her money back after being billed £27,404.81.

Nottingham Post

Nottingham woman forced to sleep in multiple layers to keep warm after gas bill skyrockets

She said the increase saw a month of gas cost her five times more than usual at over £300

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Daily Mirror

Energy firm issues six-week warning to 60,000 customers before it closes down

M&S Energy customers will be moved over to Octopus Energy on April 1 in a move that affects 60,000 customers in the UK - here is everything you need to know about what this means

Evening Standard

Heat pumps to be installed for same or less price than gas boilers

Octopus Energy’s new heat pump will cost homeowners as little as £2,500

The Guardian - UK

Fixed-price energy customers face bill shock as standing charges soar

Consumers whose contracts are about to finish will find that some daily fees are increasing by 100%, regardless of whether they use any energy

Manchester Evening News

Octopus Energy waived profits to save customers £50 on bills

The energy supplier suffered an operating loss of £141 million

The Guardian - UK

£1m paid to Octopus Energy customers as part of power saving scheme

Supplier says 400,000 customers took part, reducing their electricity use for a designated 90-minute period

Chronicle Live

Big energy switch off: Households reveal savings as low as 13p

Families cut back their energy use and looked forward to saving cash - but some were left disappointed with how little they got

Wales Online

Octopus Energy pays out £1m to customers through energy saving scheme

The average customer earned around £2.50 but some customers made as much as £15 by cutting down on the amount of energy they used between 4.30pm and 6pm.

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