The Latest Breaking News from Financial Ombudsman Service

Top five most complained-about financial products or services during the last year

More than 26,000 people complained about their current account in the last 12 months.

Daily Record · Jun 15, 2023

Most complained-about financial products revealed by ombudsman service

Just over a third of complaints dealt with by the Financial Ombudsman Service in the 2022/23 financial year were upheld in consumers’ favour.

The Independent UK · Jun 13, 2023

UK bank overdrafts: ‘I received £8,000 after I complained’

People struggling with debt could get redress if their bank failed to make the right affordability checks

The Guardian - UK · May 13, 2023

The lawless world of crypto scams

Fraudsters took advantage of the hype during the pandemic to prey on individuals — exposing a gaping hole in consumer protections

Financial Times · Sep 19, 2022

So many brick walls for couple who lost £100,000 pension savings to fraud

Couple feel let down by their bank, the financial watchdog and police after being targeted by clone bank scam

Daily Mirror · Sep 8, 2022

Cryptocurrency scam warning issued by ombudsman service

In current economic circumstances, people could be tempted to invest in fake investments, the Financial Ombudsman Service warned.

The Independent UK · Sep 6, 2022

Scammers took £20,000 of my wedding savings but Revolut won’t pay me back

I’m young and clued-up but even I was the victim of a sophisticated con – and now the bank says I can’t have a refund

The Guardian - UK · Aug 10, 2022

Ombudsman receiving complaints about falling insurance premiums as well as rises

Customers are continuing to report that changes to their premiums may be unfair, despite a fall in insurance pricing complaints overall.

The Independent UK · Jul 19, 2022

Backlog of consumer complaints being driven down, says financial ombudsman

Initiatives were put in place to address a big backlog of complaints received during Covid-19, the Financial Ombudsman Service said.

The Independent UK · May 23, 2022

Four-year wait to have some financial complaints dealt with by ombudsman

The Financial Ombudsman Service still has around 43,000 unallocated cases, the Treasury Committee heard.

The Independent UK · Feb 9, 2022