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The Latest Breaking News from Citizens Advice

Half a million vulnerable households miss out on help with energy bills

Exclusive: Labour says ministers have been told repeatedly that people with prepayment meters are not getting enough support

The Guardian - UK

New calls to ban automatic subscription renewals as people lose more than £300m a year on unused services

Many consumers are caught out by a free trial that expires and payments start to be taken automatically.

Daily Record

Change in 'Netflix' rules could save consumers £500million a year

Campaigners are calling for the system to be opt in, rather than opt out

Wales Online

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Households face 10 YEARS of 'painfully high' energy bills with millions missing out on help

Experts have warned that costly household bills across the UK may become the 'new normal' as failing energy policies could mean 10 years of 'painfully high' bills

Daily Mirror

Losing energy support will mean ‘fuel poverty for more than 7m’ in UK

A new report calls for targeted help for those who will no longer qualify from changes next spring

The Guardian - UK

Attendance Allowance claim form top tips which could help older people get up to £92 each week

More than 1.5 million people across the UK are now receiving either £81.85 or £92.40 each week from DWP.

Daily Record

Visit a Citizens Advice and see: the ‘cost of living’ doesn’t capture this emergency

In Norwich I meet people who earn less than they need to survive, and staff who have never seen anything like this, says Guardian columnist Polly Toynbee

The Guardian - UK

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Ofgem energy price cap to hit £4,279 in 2023 - how energy price guarantee impacts average household

Expert highlights why households should not be concerned by the latest price cap rise

Nottingham Post

UK energy suppliers are failing vulnerable customers, says Ofgem

Watchdog finds ‘severe weaknesses’ at Good Energy, Outfox, So Energy, TruEnergy and Utilita

The Guardian - UK

Evri revealed as UK's worst parcel delivery company for second year - full list

Five delivery firms failed to score higher than a three star rating out of five.

Daily Record

UK's parcel delivery companies ranked, and Evri comes last again

Royal Mail achieved the highest overall score but still only managed three stars

Wales Online

Evri, Yodel, DPD and Amazon Logistics among worst performing parcel delivery firms

Yodel got the lowest score on a single criteria of all the firms

Birmingham Post

Evri worst performing parcel firm for second year running

Evri, formerly known as Hermes, scored just 1.75 stars out of a possible five in the second annual parcel league table by Citizens Advice

The Independent UK

Awaab Ishak's death shames the country - this is what needs to change now

The toddler's death must not be forgotten

Manchester Evening News

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Daily Record

DWP could give people of State Pension age with back pain up to £369 each month

Nearly 1.4m people across the UK currently receive either £61.85 or £92.40 each week through Attendance Allowance.

Daily Record

Smart meter warning as thousands of customers swapped to expensive prepay method

Those who are in debt and use a smart meter should check that they have not been unknowingly moved over to a prepay method.

The Guardian - UK

British energy suppliers criticised over ‘disconnection by the back door’

Regulator says vulnerable households put on prepayment meters can be left without power for days and even weeks

Edinburgh Live

Charity issues urgent energy meter ‘self-disconnecting’ warning ahead of winter

Citizens Advice has warned about the rise in the number of energy customers 'self-disconnecting' from their pre-payment meters this winter amid the cost of living crisis

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Daily Record

Charity warns people at risk of self-disconnecting from energy meters this winter to save money

Citizens Advice is calling for benefits to increase in line with inflation rate of 10.1%.

The Guardian - UK

Worried about bills? Here’s a financial survival plan

Experts advise what you should do if you are struggling to pay for mortgage, rent, energy or food

Wales Online

Citizens Advice fears rise in people ‘self-disconnecting’ from energy meters

'Many often self-disconnect, impacting their health, wellbeing and potentially leading to disrepair for their homes'

The Independent UK

National Grid launches £50m energy help fund to tackle ‘escalating crisis’

Citizens Advice described the cost of living as an ‘escalating crisis’ and advised people to seek help

The Guardian - UK

National Grid creates £50m emergency fund for vulnerable households

UK electricity distributor warns of “exponential increase” in customers seeking help with their energy bills

Manchester Evening News

Energy support vouchers worth £25m are going unclaimed - how to redeem them

Time is running out to claim the discount, totalling £400 per household for those on prepayment meters

Nottingham Post

£25 million in energy support vouchers going unclaimed - how to redeem yours

The vouchers, totalling £400 per household, are for people on pre-payment meters but time is running out to claim them

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