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The Latest Breaking News from Citizens Advice

UK energy suppliers are failing vulnerable customers, says Ofgem

Watchdog finds ‘severe weaknesses’ at Good Energy, Outfox, So Energy, TruEnergy and Utilita

The Guardian - UK

Evri revealed as UK's worst parcel delivery company for second year - full list

Five delivery firms failed to score higher than a three star rating out of five.

Daily Record

UK's parcel delivery companies ranked, and Evri comes last again

Royal Mail achieved the highest overall score but still only managed three stars

Wales Online

From analysis to the latest developments in health,
read the most diverse news in one place.

Evri, Yodel, DPD and Amazon Logistics among worst performing parcel delivery firms

Yodel got the lowest score on a single criteria of all the firms

Birmingham Post

Evri worst performing parcel firm for second year running

Evri, formerly known as Hermes, scored just 1.75 stars out of a possible five in the second annual parcel league table by Citizens Advice

The Independent UK

Awaab Ishak's death shames the country - this is what needs to change now

The toddler's death must not be forgotten

Manchester Evening News

DWP could give people of State Pension age with back pain up to £369 each month

Nearly 1.4m people across the UK currently receive either £61.85 or £92.40 each week through Attendance Allowance.

Daily Record

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Smart meter warning as thousands of customers swapped to expensive prepay method

Those who are in debt and use a smart meter should check that they have not been unknowingly moved over to a prepay method.

Daily Record

British energy suppliers criticised over ‘disconnection by the back door’

Regulator says vulnerable households put on prepayment meters can be left without power for days and even weeks

The Guardian - UK

Charity issues urgent energy meter ‘self-disconnecting’ warning ahead of winter

Citizens Advice has warned about the rise in the number of energy customers 'self-disconnecting' from their pre-payment meters this winter amid the cost of living crisis

Edinburgh Live

Charity warns people at risk of self-disconnecting from energy meters this winter to save money

Citizens Advice is calling for benefits to increase in line with inflation rate of 10.1%.

Daily Record

Worried about bills? Here’s a financial survival plan

Experts advise what you should do if you are struggling to pay for mortgage, rent, energy or food

The Guardian - UK

Citizens Advice fears rise in people ‘self-disconnecting’ from energy meters

'Many often self-disconnect, impacting their health, wellbeing and potentially leading to disrepair for their homes'

Wales Online

National Grid launches £50m energy help fund to tackle ‘escalating crisis’

Citizens Advice described the cost of living as an ‘escalating crisis’ and advised people to seek help

The Independent UK

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The Guardian - UK

National Grid creates £50m emergency fund for vulnerable households

UK electricity distributor warns of “exponential increase” in customers seeking help with their energy bills

Manchester Evening News

Energy support vouchers worth £25m are going unclaimed - how to redeem them

Time is running out to claim the discount, totalling £400 per household for those on prepayment meters

Nottingham Post

£25 million in energy support vouchers going unclaimed - how to redeem yours

The vouchers, totalling £400 per household, are for people on pre-payment meters but time is running out to claim them

Daily Mirror

Four ways you could be missing out on extra money and cheaper bills this winter

Consumer rights Martyn James rounds up all the ways where you could boost your money this winter, as the cost of living crisis continues to squeeze household finances

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news in one place.

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Wales Online

Six things you can do if you're struggling with debt

Credit cards, energy bills and rent are where most adults currently have outstanding debt

Chronicle Live

Newcastle families struggling with cost of living crisis can seek help and advice at local events

Mental Health Concern has organised a number of drop-in sessions so residents can speak to services

The Guardian - UK

Why rising use of prepayment meters could be ‘disconnection by back door’

Households that ‘pay as they go’ for energy may not be able to afford to top up their meters this winter

Daily Record

Lanarkshire politicians invite locals to attend cost-of-living event

Angela Crawley MP and Christina McKelvie MSP will host the event next month.

Manchester Evening News

How to find and use a food bank near you

It can be an arduous task gaining access to a food bank but it's worth it if you're unable to afford food

The National (Scotland)

Citizens Advice network to get almost £2m boost to help people through crisis

THE Citizens Advice network in Scotland will benefit from £1.9 million of new funding to upgrade

The Guardian - UK

More than two million UK households are in debt on their electricity bills

People are already unplugging fridges, washing clothes by hand and skipping meals – with worse to come this winter, Citizens Advice warns

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