A housing association must cough up £2,000 after a tenant was unable to sleep in her bedroom and left with damaged belongings due to damp and mould. The Housing Ombudsman made two findings of 'severe maladministration' against Didsbury -based Onward Homes for the way it handled complaints from a Manchester tenant.
The resident, whose name is given as Ms D by the Housing Ombudsman, had complained about damp and mould in her bedroom, caused by rotten window frames. She first reported the issue at her ground-floor flat, which is in a Grade II-listed building, in February 2020.
In a formal complaint raised via her MP, Ms D said she she was not sleeping in the bedroom and had got into debt by buying a dehumidifier. She also told Onward Homes she suffered from seizures which were made worse by stress.
