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Jeremy Howick, Professor and Director of the Stoneygate Centre for Excellence in Empathic Healthcare, University of Leicester

Why a doctor's empathy is important for keeping patients safe

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Avoiding fatal patient safety failures requires “a more empathetic and collaborative approach from doctors”, the UK’s parliamentary and health service ombudsman, Rob Behrens, recently argued in The Times.

Reporters from the Times Health Commission, which aims to highlight health sector problems and suggest solutions, also cite research finding that many of the 48,000 sepsis deaths per year are avoidable. Behrens investigated sepsis deaths in 2013 and found that the “same mistakes” are being made a decade later.

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