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The Guardian - AU
The Guardian - AU
Business
Jordyn Beazley, Josh Taylor and Donna Lu

Can’t catch the train, can’t use Eftpos, can’t charge your car: how Telstra’s outage wreaked havoc across Australia

V/Line trains at at Southern Cross Station in Melbourne
Peak-hour commuters at Melbourne’s Southern Cross station after delays to V/Line services caused by the Telstra disruptions. Telstra, which powers about 25m mobile services nationwide, plunged into a nationwide outage for most of Wednesday morning. Photograph: Jay Kogler/AAP

The first signs something was wrong with Australia’s largest mobile network began just after 4am, as people rolled out of bed to begin their day only to find they couldn’t make or receive phone calls or access mobile internet.

“No Telstra mobile service for past half hour,” one person from Victoria’s Point Cook wrote on Down Detector, which had reports slowly trickle in from 4am and then ratchet up to 7,000 in the hour from 5.30am.

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