A Sandyford couple have told how they felt "abandoned, angry and frightened for their safety" after a catalogue of issues at the house they rented in Sandyford, Newcastle.
Students Martha Airey, 21, and Dom Brown, 25, told how their excitement at getting the keys for their first home together and moving in the day after they returned from holiday turned into a horror story as they had to deal with a string of problems starting just weeks after they moved in last June.
And although letting agents Seekers said the landlord had dealt with the complaints in "a timely manner" and that the house was fully certified, Dom and Martha claim that their complaints were not taken seriously until Martha's mother stepped in.