TikToker Papilove (@papilove13) is claiming her Southwest Airlines account was recently compromised, leading her to start a persistent social media campaign to demand a refund and accountability. She is now posting a video daily, in order to tag the airline until they provide her with the money she says was lost, as well as to share her stories. We haven’t been able to verify any of her claims, but she has been very vocal about her experience on TikTok.
In a recent video, she laid out her situation for her viewers, stating, “Hey Southwest. Another day, another video. I will stop making videos once you give me my refund. Like that’s all that I’m asking for.” Papilove went on to claim that a specific individual has been hacking into customer accounts by finding usernames and passwords, canceling flights, and transferring the resulting travel credit into his own name.
