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Helen Bird, Industry Fellow, Corporate Governance & Senior Lecturer, Swinburne Law School, Swinburne University of Technology

Should the Optus chief quit? These 5 fixes would do far more to stop another 000 failure

Lisa Maree Williams/Getty Images

Asked today whether Optus’s chief executive should be considering his future after the “completely unacceptable” Triple Zero outage, Prime Minister Anthony Albanese told the ABC “I would be surprised if that wasn’t occurring.” Communications Minister Anika Wells has also vowed “Optus will be held to account”.

What does holding Optus “to account” mean, when we still have no clear picture of who’s responsible within the company for stopping things going wrong? Given another chief executive was already appointed since Optus’s 2023 network outage, what difference would yet another replacement make?

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